27 results found

1. InCopy Assignments Updates Crash InDesign

   I have an InDesign book file housing several InDesign files that are news page documents with InCopy assignments. When I open the .indd files from the .indb file and a story has been updated (update links dialogue) when I click on "update links" InDesign crashes. I've clicked "don't update links" and it doesn't crash. However, when I go to the page that needs updating and I click update in the assignments panel, InDesign crashes.
   This all happened before and after I reset my InDesign preferences.

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   Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Hi,
   As confirmed by the user, The issue is resolved with the latest InDesign CC 2018(13.1.0.76).

   Regards
   InDesign Team

2. InDesign 2020: crashing, undo doesn't work, missing fonts, text wrap is broken, so many bugs

   The Undo bug is back. I tried to undo some text (in a table) and it reverted the document back to the previous save and then crashed.

   On re-opening, ID complains that it can't find my installed fonts that I used in the document. They show up in the document, it just complains that they are not there. These are fonts that I bought and installed, so I know they are available.

   I have also been having problems with text wrap not working half the time. I set a box (I've tried both image and text boxes) to text wrap and nothing will happen. Text still flows under the box. Sometimes it works. Sometimes it suddenly starts working on things that wouldn't text wrap the day before, so there is no way to try to repeat the bug to figure out the trigger.

   Also, the mechanism to convert a 2020 document back to 2019 so I can actually get things done with working software doesn't work, go fig. It crashed when I tried to use it.

   InDesign 15.0.1
   MacOS 10.15.3

   The Undo bug is back. I tried to undo some text (in a table) and it reverted the document back to the previous save and then crashed.

   On re-opening, ID complains that it can't find my installed fonts that I used in the document. They show up in the document, it just complains that they are not there. These are fonts that I bought and installed, so I know they are available.

   I have also been having problems with text wrap not working half the time. I set a box (I've tried both image and text boxes) to text wrap… more

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   Resolved For User  ·  amaarora responded

   As per the customer, the issue got resolved by uninstall and re installation of InDesign 2020.

3. InDesign crashes while Editing Cross-Reference

   1. InDesign 13.1
   2. Select text, got to Type > Hyperlinks & Cross-References > Insert Cross-Reference
   3. Should be able to open/edit Cross-References
   4. Entire program freezes and has to be force quit.
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   Resolved For User  ·  Abhinav Kaushik responded

   As per the customer, the issue was specific to a corrupt element. Deleting or modifying the corrupt element resolved the issue.

   Adobe InDesign Team

4. InDesign 2018 still crashing when updating in links panel after 13.0.1 update

   InDesign 2018 still crashing when updating in links panel after 13.0.1 update. Running Mac OS High Sierra. It's one thing after another since updating to 2018.

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   Resolved For User  ·  Abhinav Kaushik responded

   On being contacted via email, the user confirmed that the issue is no longer reproducible.

5. Crashing

   Updated to High Sierra and Indesign 2017 is crashes on start up of large files?

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   Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   As confirmed by the user, the issue is resolved after deleting all fonts with warnings.

   Thanks,
   InDesign Team

6. File Info box not displaying CC2020 15.1.1

   File Info box not displaying when trying to add metadata. CC2020 15.1.1, Mac OS Catalina 10.15.5, external Dell monitor. I have tried reopening and overwriting preference files then restart. I have tried deleting library cache for cc15 and then restart. I have disconnected external monitor and restarted. Only solution has been to reopen as cc2019 doc and add there, but some clients make additional changes in 2020 and send back so I still have same issue. I keep having to force quit to get program to restart each time I try and open file info.
   I saw someone had issue in 2019, but no responses had been noted. Mine DOES work in 2019, but bugs in 2020, so I try not to use it.

   File Info box not displaying when trying to add metadata. CC2020 15.1.1, Mac OS Catalina 10.15.5, external Dell monitor. I have tried reopening and overwriting preference files then restart. I have tried deleting library cache for cc15 and then restart. I have disconnected external monitor and restarted. Only solution has been to reopen as cc2019 doc and add there, but some clients make additional changes in 2020 and send back so I still have same issue. I keep having to force quit to get program to restart each time I try and open file info.
   I saw someone had issue… more

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   Resolved For User  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Hi,
   As confirmed by the user, the issue is resolved with the latest InDesign 2020.1.2(v15.1.2.226).

   —
   Adobe InDesign Team

7. hangs on export to epub3

   I have one file that will not export at all. InDesign hangs every time and I have to force quit. I have tried not including the cover, the fonts, the TOC, in all combinations. I was able to export by opening the IDML in CS6. Mac OS 10.3.6 and InDesign CC 15.1

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   Resolved For User  ·  amaarora responded

   As confirmed by the customer, the issue was due to hyperlinks inside footnotes in the document. Deleting them resolved the issue.

8. InDesign 2018 13.1 crashing when saving back to Studio Server

   We've just updated our studio with new macs, running High Sierra Version 10.13.4 and the most recent InDesign Version 13.1.

   When we open a .indb document and edit one of the individual .indd files within it and attempt to save back to our Studio NAS drive/Server on our ethernet network the program crashes, corrupts the entire file and makes no effort to restore the file.

   We are also running our old Macs, on Yosemite 10.10.5 with Indesign 2017 and have not experienced this issue at all for the 7 years we have used these machines.

   We’ve looked on various forums but Adobe and Apple seem to be pointing the finger at each other for a solution!

   Any ideas?

   We've just updated our studio with new macs, running High Sierra Version 10.13.4 and the most recent InDesign Version 13.1.

   When we open a .indb document and edit one of the individual .indd files within it and attempt to save back to our Studio NAS drive/Server on our ethernet network the program crashes, corrupts the entire file and makes no effort to restore the file.

   We are also running our old Macs, on Yosemite 10.10.5 with Indesign 2017 and have not experienced this issue at all for the 7 years we have used these machines.

   We’ve looked on various forums… more

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   Resolved For User  ·  Abhinav Kaushik responded

   As confirmed by the user, the issue is fixed after updating to Studio Server (1.7.8).

   Thanks,
   Abhinav

9. high sierra 13.5

   I have a MacBook Pro 2018 and upgraded my OS to 10.13.5 last week. Ever since upgrading to High Sierra originally I had some issues with the program freezing when my computer was running lots of programs. However, after upgrading the OS last week now Indesign has become almost non-functional (I have CC v. 13.1 ). Every time I click to simply type or scroll pages the colour wheel spins and it takes literally minutes to make a single click.

   I have restarted my computer, tried using different files locally on my machine and an our company server. Documents with more cross references have even bigger problems. If I try to click to frequently it will freeze up my entire screen and I have to do a hard shutdown and reboot my laptop.
   I suspect there is some issue with incompatibility with the latest version of mac OS 10.13.5 that I installed but I must install mac updates for security reasons.
   Will uninstalling and reinstalling Indesign make any difference?
   I want to ask if this is a known issue and if there is a fix I can use?! Right now I cannot work with files I need to in indesign.
   Thanks in advance - Steph

   I have a MacBook Pro 2018 and upgraded my OS to 10.13.5 last week. Ever since upgrading to High Sierra originally I had some issues with the program freezing when my computer was running lots of programs. However, after upgrading the OS last week now Indesign has become almost non-functional (I have CC v. 13.1 ). Every time I click to simply type or scroll pages the colour wheel spins and it takes literally minutes to make a single click.

   I have restarted my computer, tried using different files locally on my machine and an our company server. Documents with… more

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   Resolved For User  ·  Abhinav Kaushik responded

   User confirmed that the issue got resolved now.

10. Beachball on start, takes 2 force quits before fully starting

    When I start InDesign 13.1 on macOS 10.13.4 it take 3 attempt. I have to force quit the first two attempts because it almost always beachballs. Then on the third attempt it finally works. This behavior is pretty consistent. Sometime I completely restart the computer. Other times it take longer to start.

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    Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Hello All,

    We have fixed a number of crashes with InDesign’s latest Nov’18 update.
    Please download the latest InDesign version (InDesign CC 14.0.1) for the fix.

    List of crashes and other issues that have been fixed with the update can be found at the below provided link:
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    If you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.

    Regards,
    InDesign Team

11. copy multiple text-frames > crash

    When I try to copy more then one text-frame InDesign (latest version, Mac, El Capitan) crashes.

    Sad to say that this does not happen in every document (but in more than one), so it's hard to find the cause.

    • 

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    Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Hi,
    As confirmed by the user, The issue is resolved.

    Regards
    InDesign Team

12. master override

    Applied master pages (spread) to all pages which includes a table along page edges for navigation. On a normal page when I attempt to override by Ctrl+Shift click the edge table from the master element to override, Indesign hangs or crashes and prompts a crash report. Only happening on the left side page of the spreads for some reason???

    The subsequent launch of the program also crashes, I assume because it attempts to resume. Using the recovered version will not launch either. Must remove recovery data.

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    Resolved For User  ·  Abhinav Kaushik responded

    As per the customer, the issue was specific to a document and rebuilding the master page items solved the issue.

    Adobe InDesign Team

13. InDesign 2021 (InDesign 16.0) locked when left unattended for an hour.

    This was installed for me overnight, and appeared to be running as expected. When I left my computer running for an hour while I ate lunch I came back to find the application locked. When I tried to force it to quit the entire machine locked, and I was required to force it to shut down and restart.

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    Resolved For User  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Hi,
    As confirmed by the user, the issue is resolved.

    —
    Adobe InDesign Team

14. InDesign 15.0.2 hangs on auto flow on primary text frame

    InDesign 15.0.2 Mac OS X Catalina 10.15.4 MBP 15" 2019
    ID hangs up when trying to let InDesign create about 100 additional pages with auto flow on the primary text frame from a placed docx. Can't attach the file due to my customer's copyright policy.

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    Resolved For User  ·  amaarora responded

    As per the customer, the issue is no longer reproducible.

15. InDesign 15.0.2 won't open

    The new 15.0.2 version on a Mac will continue to bounce and not open. The splash screen doesn't show and the app will not respond. I have let the app try to open for an extended period of time, but after 10 minutes of just bouncing and not opening, the app has to be force quit.

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    Resolved For User  ·  amaarora responded

    Hi,
    As confirmed by the user, The issue is resolved.
    The issue was related to few bad fonts housed within the system fonts folder..

    Regards
    InDesign Team

16. InDesign crashes

    InDesign 14.0.1 MacOS Mojave

    Program crashes every time I open it, with any file. It tried to recover the last file it opened but nothing works.

    Tried: erasing prefs, cache, dumped the Recovery files, Uninstall, Reinstall. Still having the same issue. This is happening on two of my Computers at work.
    Tried the same solutions on both computers and still having the same crash issues.

    PS: Program was working OK yesterday, 1-8-2019.

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    Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    We’re very sorry for the interruption. It should be working again.

    Adobe InDesign team

17. Fermeture du logiciel INDESIGN avec l'outil Ligne

    Indesign 14.0 (x64) - Windows 10 pro x64 - Core i7 4770k - 32Go DDR3

    Bonjour, juste après avoir utilisé l'outil LIGNE, le logiciel se ferme. cette panne est arrivée avec la dernière mise à jour.
    Merci de votre retour.

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    Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    User confirmed that the issue is no longer reproducible with our latest update for InDesign CC2019 (v 14.0.1).

    Adobe InDesign team

18. InDesign CS6 Hangs with customized plug-ins

    Hello,
    Our company develops InDesign plug-ins as our product. Now we have a hanging problem when dealing with one InDesign document. The problem happens on both Windows and macOS.
    According to the log collected on Mac, InDesign CS6 hangs at com.adobe.InDesign.Text. We cannot find a way to fix it so far. This problem stopped us to support our customers.

    Could you please have a check why the hanging happens?

    We made a simple document to reproduce the problem. The plug-ins inside "InDesign-CS6-Windows-Plugins" are used to make InDesign CS6 open the document without crash.
    The detail steps are:
    1. On Windows, place "InDesign-CS6-Windows-Plugins" under <Adobe InDesign CS6>/Plug-Ins/
    2. Launch Adobe InDesign CS6 and open document CS6.indd
    3. Click OK to continue if it prompts for missing plug-ins
    4. Navigate to page 1, which contains a large text frame
    5. Using Type tool to put cursor inside the begining of the frame
    6. Click Ctrl+A to select all contents
    7. Try to set the font size (or set font name) on menu bar.
    8. InDesign hangs.

    The attached zip file contains the plug-ins, indd file and log files.
    My email is aidys@opentext.com .

    Thank you very much,
    Aidy

    Hello,
    Our company develops InDesign plug-ins as our product. Now we have a hanging problem when dealing with one InDesign document. The problem happens on both Windows and macOS.
    According to the log collected on Mac, InDesign CS6 hangs at com.adobe.InDesign.Text. We cannot find a way to fix it so far. This problem stopped us to support our customers.

    Could you please have a check why the hanging happens?

    We made a simple document to reproduce the problem. The plug-ins inside "InDesign-CS6-Windows-Plugins" are used to make InDesign CS6 open the document without crash.
    The detail steps are:
    1. On Windows,… more

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    Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Based on user comments, marking this as resolved.

    —
    Adobe InDesign team

19. Crash ID2018 with a right click

    InDesign 2018 (latest update) on macOS Sierra (latest update) crashes when right-clicking a text box with Apple Magic Mouse. Text box could be empty or full, same result. Help please!

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    Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Hi,
    As confirmed by the user, The issue is no longer reproducible.

    Regards
    InDesign Team

20. AIGPUSniffer

    Indesign will not open a new or existing file... The AIGPUSniffer open but will not open a InDesign file. I am on a Mac running High Sierra 10.13.4

    Adobe InDesign CC 2018

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    Resolved For User  ·  Abhinav Kaushik responded

    Confirmed by User over email stating that the issue was related to a bad hard drive wire harness and it is now resolved.