Publish Online Dialog Box is Completely Blanked Out Except Top Border and Minimize X
While in InDesign CC 2018 (13.0.1 x64) and selecting the "Publish Online" button or drop down menu command, the dialog box that pops up is completely blacked out. The only discernable features are the border and the "X" to close out of the dialog box. When hovering the mouse over the dialog box, it responds in ways that alert you to the fact all the features are still there and active - you just cant see them. The text field curser and the hand with a pointing finger appear at different spots. To see what would happen, I clicked in the box where I suspected the "Publish" button would be and it did actually publish my document online. So everything seems to be working fine except you cannot see what you're selecting. This obviously prevents one from naming a file or selecting various options.
I spent three hours with support to resolve the issue with no improvement. Support took control of my computer and we went through a lot of steps.
Upon restarting my computer at one juncture I was disconnected from support and did not re-establish a connection. Here is a list of things we did before that happened.
- Deleted preferences
- Signed out and signed back in (a bunch)
- Deleted Temp Files
- Uninstalled and reinstalled InDesign
- Uninstalled "cleaned" and reinstalled InDesign
- Uninstalled Creative Cloud and all related files, then reinstalled
- Changed default browser
- Removed Ad Block
- Changed some file permissions
- and a bunch of other things I didn't really understand