123 results found

1. InDesign CS6 Hangs with customized plug-ins

   Hello,
   Our company develops InDesign plug-ins as our product. Now we have a hanging problem when dealing with one InDesign document. The problem happens on both Windows and macOS.
   According to the log collected on Mac, InDesign CS6 hangs at com.adobe.InDesign.Text. We cannot find a way to fix it so far. This problem stopped us to support our customers.

   Could you please have a check why the hanging happens?

   We made a simple document to reproduce the problem. The plug-ins inside "InDesign-CS6-Windows-Plugins" are used to make InDesign CS6 open the document without crash.
   The detail steps are:
   1. On Windows, place "InDesign-CS6-Windows-Plugins" under <Adobe InDesign CS6>/Plug-Ins/
   2. Launch Adobe InDesign CS6 and open document CS6.indd
   3. Click OK to continue if it prompts for missing plug-ins
   4. Navigate to page 1, which contains a large text frame
   5. Using Type tool to put cursor inside the begining of the frame
   6. Click Ctrl+A to select all contents
   7. Try to set the font size (or set font name) on menu bar.
   8. InDesign hangs.

   The attached zip file contains the plug-ins, indd file and log files.
   My email is aidys@opentext.com .

   Thank you very much,
   Aidy

   Hello,
   Our company develops InDesign plug-ins as our product. Now we have a hanging problem when dealing with one InDesign document. The problem happens on both Windows and macOS.
   According to the log collected on Mac, InDesign CS6 hangs at com.adobe.InDesign.Text. We cannot find a way to fix it so far. This problem stopped us to support our customers.

   Could you please have a check why the hanging happens?

   We made a simple document to reproduce the problem. The plug-ins inside "InDesign-CS6-Windows-Plugins" are used to make InDesign CS6 open the document without crash.
   The detail steps are:
   1. On Windows,… more

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   3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   Based on user comments, marking this as resolved.

   —
   Adobe InDesign team

2. InDesign crashes while Editing Cross-Reference

   1. InDesign 13.1
   2. Select text, got to Type > Hyperlinks & Cross-References > Insert Cross-Reference
   3. Should be able to open/edit Cross-References
   4. Entire program freezes and has to be force quit.
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   3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Resolved For User  ·  Abhinav Kaushik responded

   As per the customer, the issue was specific to a corrupt element. Deleting or modifying the corrupt element resolved the issue.

   Adobe InDesign Team

3. Crash ID2018 with a right click

   InDesign 2018 (latest update) on macOS Sierra (latest update) crashes when right-clicking a text box with Apple Magic Mouse. Text box could be empty or full, same result. Help please!

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   2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   Hi,
   As confirmed by the user, The issue is no longer reproducible.

   Regards
   InDesign Team

4. Object does not stay in center of document after resizing document format

   Hello, I found some weird issues in Indesign CC 13.1 on Mac OS El Capitan.
   When I place an object centerd in the middle of a document (for example
   500 x 500 px) and I resize the document size to for example 700 x 700 px (something larger than 500 x 500), the Object won't stay in the middle, but moves to the right or left border - even I set the reference point within the transform-window to "middle" and also disable "double page".

   Why does the object not stay centered at the document format?
   I attached a PDF-File where I tried to explain better, what I mean.

   Greetings,
   Lasse

   Hello, I found some weird issues in Indesign CC 13.1 on Mac OS El Capitan.
   When I place an object centerd in the middle of a document (for example
   500 x 500 px) and I resize the document size to for example 700 x 700 px (something larger than 500 x 500), the Object won't stay in the middle, but moves to the right or left border - even I set the reference point within the transform-window to "middle" and also disable "double page".

   Why does the object not stay centered at the document format?
   I attached a PDF-File where… more

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   3 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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   Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   Have you tried enabling the “Layout Adjustment” feature and then carrying out change of Page size?

   Thanks,
   Adobe InDesign team

5. InDesign 2018 13.1 crashing when saving back to Studio Server

   We've just updated our studio with new macs, running High Sierra Version 10.13.4 and the most recent InDesign Version 13.1.

   When we open a .indb document and edit one of the individual .indd files within it and attempt to save back to our Studio NAS drive/Server on our ethernet network the program crashes, corrupts the entire file and makes no effort to restore the file.

   We are also running our old Macs, on Yosemite 10.10.5 with Indesign 2017 and have not experienced this issue at all for the 7 years we have used these machines.

   We’ve looked on various forums but Adobe and Apple seem to be pointing the finger at each other for a solution!

   Any ideas?

   We've just updated our studio with new macs, running High Sierra Version 10.13.4 and the most recent InDesign Version 13.1.

   When we open a .indb document and edit one of the individual .indd files within it and attempt to save back to our Studio NAS drive/Server on our ethernet network the program crashes, corrupts the entire file and makes no effort to restore the file.

   We are also running our old Macs, on Yosemite 10.10.5 with Indesign 2017 and have not experienced this issue at all for the 7 years we have used these machines.

   We’ve looked on various forums… more

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   0 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Resolved For User  ·  Abhinav Kaushik responded

   As confirmed by the user, the issue is fixed after updating to Studio Server (1.7.8).

   Thanks,
   Abhinav

6. Can't Open JPEG file

   Hi there

   I am having trouble opening up .jpeg files from Indesign. It is installed as a part of my Creative Cloud subscription. Please see attached for the error that pops up. Your help will be appreciated.

   Thanks
   G

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   4 comments  ·  Others  ·  Delete…  ·  Admin →
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   Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   JPEG files cannot be opened directly in InDesign. They can only be placed.
   Create a new document and from the File menu, select the Place option. Select a JPEG file and click Open.

   Hope this helps.

   Thanks,
   Adobe InDesign team

7. swatches don't merge when importing paragraph styles

   When importing paragraph styles from the CC Library, the swatch colors for the styles get added to already existing swatches creating duplicates rather than merging. By the time all paragraph styles are added, there are 10+ swatches of the exact same color....

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   0 comments  ·  Colors/Swatches  ·  Delete…  ·  Admin →
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   Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   The PANTONE 540 CP swatch, when added in InDesign, is a CMYK ‘Process’ Color swatch – it comes from the PANTONE Color Bridge Coated library. This swatch was used in a Paragraph Style and this style was added to the CC Libraries.

   You also created another swatch (a custom swatch) which has the same name – PANTONE 540 CP but it is a CMYK ‘Spot’ Color swatch. This was present in the document when the Paragraph Style (created above) was added from CC Libraries to the Paragraph Styles panel.

   When the Paragraph Style was added from CC Libraries to the Paragraph Styles panel, it found that a swatch with the name “PANTONE 540 CP” already exists in the document. Since swatches with the same name but different definitions cannot exist together in a document, it added the incoming swatch with a different name – “PANTONE 540 CP 2” (to avoid name conflict).

   Hope this is useful.

   Thanks,
   Adobe InDesign team

   The PANTONE 540 CP swatch, when added in InDesign, is a CMYK ‘Process’ Color swatch – it comes from the PANTONE Color Bridge Coated library. This swatch was used in a Paragraph Style and this style was added to the CC Libraries.

   You also created another swatch (a custom swatch) which has the same name – PANTONE 540 CP but it is a CMYK ‘Spot’ Color swatch. This was present in the document when the Paragraph Style (created above) was added from CC Libraries to the Paragraph Styles panel.

   When the Paragraph Style was added from CC Libraries to the Paragraph Styles panel, it found that a swatch with the name “PANTONE 540 CP” already exists in the document. Since swatches with the same name but different definitions cannot exist together in a document, it added the incoming swatch with a different name – “PANTONE 540 CP 2”… more

8. high sierra 13.5

   I have a MacBook Pro 2018 and upgraded my OS to 10.13.5 last week. Ever since upgrading to High Sierra originally I had some issues with the program freezing when my computer was running lots of programs. However, after upgrading the OS last week now Indesign has become almost non-functional (I have CC v. 13.1 ). Every time I click to simply type or scroll pages the colour wheel spins and it takes literally minutes to make a single click.

   I have restarted my computer, tried using different files locally on my machine and an our company server. Documents with more cross references have even bigger problems. If I try to click to frequently it will freeze up my entire screen and I have to do a hard shutdown and reboot my laptop.
   I suspect there is some issue with incompatibility with the latest version of mac OS 10.13.5 that I installed but I must install mac updates for security reasons.
   Will uninstalling and reinstalling Indesign make any difference?
   I want to ask if this is a known issue and if there is a fix I can use?! Right now I cannot work with files I need to in indesign.
   Thanks in advance - Steph

   I have a MacBook Pro 2018 and upgraded my OS to 10.13.5 last week. Ever since upgrading to High Sierra originally I had some issues with the program freezing when my computer was running lots of programs. However, after upgrading the OS last week now Indesign has become almost non-functional (I have CC v. 13.1 ). Every time I click to simply type or scroll pages the colour wheel spins and it takes literally minutes to make a single click.

   I have restarted my computer, tried using different files locally on my machine and an our company server. Documents with… more

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   1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Resolved For User  ·  Abhinav Kaushik responded

   User confirmed that the issue got resolved now.

9. US Dictionary continues to use UK spellings

   My Indesign Dictionary is set to English: USA, but it still regularly corrects to UK spellings i.e. enrol vs. enroll. I am running Indesign 13.1. Can this be fixed?

   https://highgatecreative.d.pr/4tqesc

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   3 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   The Dictionary section in Preferences dialog shows the Dictionary that is in use for a particular Language. The path (which looks like /Linguistics/UserDictionaries/Adobe Custom Dictionary/…) shown in the dialog is the location of the dictionary that is being used. You can add your own custom User Dictionary by clicking on the + button.
   The Language used for Spell check is NOT the one chosen in the Preferences dialog.

   To specify the default Language used for Spell check for all documents, you should close all documents and select the Type Tool. The Control panel (when Character Formatting Controls – ‘A’ button is selected at the left) shows the Default Language set for all documents. This is the language used for Spell Check. You can also open the Paragraph Styles panel, double-click on the [Basic Paragraph] style and under Advanced Character Formats section, change the Language.

   Hope this helps.

   Thanks,
   Adobe InDesign team

   The Dictionary section in Preferences dialog shows the Dictionary that is in use for a particular Language. The path (which looks like /Linguistics/UserDictionaries/Adobe Custom Dictionary/…) shown in the dialog is the location of the dictionary that is being used. You can add your own custom User Dictionary by clicking on the + button.
   The Language used for Spell check is NOT the one chosen in the Preferences dialog.

   To specify the default Language used for Spell check for all documents, you should close all documents and select the Type Tool. The Control panel (when Character Formatting Controls – ‘A’ button is selected at the left) shows the Default Language set for all documents. This is the language used for Spell Check. You can also open the Paragraph Styles panel, double-click on the [Basic Paragraph] style and under Advanced Character Formats section, change the Language.

   Hope this helps.

   Thanks,
   Adobe InDesign… more

10. Spelling Language - everything switched to English (UK) but keeps Arabic

    I have switched Preferences and all other options to English (UK) but the Check Spelling sticks to Arabic. I am not able to change this setting.

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    5 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    Dictionary options in Preferences dialog is just for defining the chosen Language properties i.e. when you go to Preferences > Dictionary and select any language (say ‘German: Old Rules’) in Language dropdown, it does not signify that ‘German: Old Rules’ is applied or set as a language. It only signifies the User Dictionary that is used for that language, giving you the option to add more custom dictionaries. Also any changes that you make in Hyphenation, Spelling, Double Quotes and Single Quotes section in Preferences > Dictionary would pertain to that Language only. To use those settings you have to manually apply the Language from Control panel/Character panel or from Paragraph/Character Style to the text.

    You can verify this by following steps:

    Go to Preferences > Dictionary and select ‘German: Old Rules’, etc. in Language dropdown.
    Change Spelling or Hyphenation setting and click OK.
    Now create a text frame. The language for that text frame would not be ‘German: Old Rules’.

    Dictionary options in Preferences dialog is just for defining the chosen Language properties i.e. when you go to Preferences > Dictionary and select any language (say ‘German: Old Rules’) in Language dropdown, it does not signify that ‘German: Old Rules’ is applied or set as a language. It only signifies the User Dictionary that is used for that language, giving you the option to add more custom dictionaries. Also any changes that you make in Hyphenation, Spelling, Double Quotes and Single Quotes section in Preferences > Dictionary would pertain to that Language only. To use those settings you have to manually apply the Language from Control panel/Character panel or from Paragraph/Character Style to the text.

    You can verify this by following steps:

    Go to Preferences > Dictionary and select ‘German: Old Rules’, etc. in Language dropdown.
    Change Spelling or Hyphenation setting and click OK.
    Now create a text frame. The… more

11. Baselinegrid is invisible. Also when visibility is 'on '. (Documentgrid visibility works fine).
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    1 comment  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    The correct resolution for this issue has been resolved by a user.

    Thanks,
    Adobe InDesign team

12. Group in Old Layer -> Ungroup in New Layer = Error

    I like to layer different styles of content. I'll have a background layer for images, etc., that I want to not touch later so I can lock/unlock while I work with my content over the top of it. Sometimes, I accidentally am in the background layer and create content that needs to be moved to another layer. I would love for a feature like Illustrator that allows me to highlight an object or group of objects, click an opposing layer, and then right-click > arrange > move to selected layer.

    Also, there is a slight bug I've found, but it doesn't crash and I can work around it: When I have grouped objects, and I copy and paste them into a new layer, they appear to be in the new layer; however, if I ungroup them, they automatically de-group back into their original layer before I copied and pasted them. Does that make sense? That feature I mentioned above would fix this, but either way, this bug is kind of annoying because then I have to go back and copy and paste the ungrouped objects back into the new layer I wanted them in. Might be unclear, but I just ran into this issue today.

    I like to layer different styles of content. I'll have a background layer for images, etc., that I want to not touch later so I can lock/unlock while I work with my content over the top of it. Sometimes, I accidentally am in the background layer and create content that needs to be moved to another layer. I would love for a feature like Illustrator that allows me to highlight an object or group of objects, click an opposing layer, and then right-click > arrange > move to selected layer.

    Also, there is a slight bug I've found, but it… more

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    Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    There is an option in the Layers panel flyout menu called “Ungroup Remembers Layers”. This is ON by default. That’s why when you ungroup, the objects go back to the layers to which they belonged prior to the grouping. You can uncheck this option if you want to have the objects get ungrouped on the same layer as the group.

13. AIGPUSniffer

    Indesign will not open a new or existing file... The AIGPUSniffer open but will not open a InDesign file. I am on a Mac running High Sierra 10.13.4

    Adobe InDesign CC 2018

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    0 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Resolved For User  ·  Abhinav Kaushik responded

    Confirmed by User over email stating that the issue was related to a bad hard drive wire harness and it is now resolved.

14. Can't use num. keypad for shortkeys

    Hi, I'm using InDesign v 13.1 x64 (up to date) on my laptop (Windows 10).
    On Photoshop and Illustrator, I've no issue with shortkeys but on InDesign, I can't do "CTRL+0" for example. When I try to edit shortkeys, the software doesn't recognize my input, as if I wasn't pressing "0".
    Thanks for fixing it. :)

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    6 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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    Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    In InDesign, the numeric keypad is only meant to assign shortcuts to Styles – Paragraph, Character, Object, Table.

    For assigning shortcuts to other Application’s commands, you’ll have to use the other shortcuts – for e.g., to use Cmd+1 to bring image to 100%, you will have to press Cmd and the ‘1’ key that is above the letter keys (on English keyboard, 1 is above letter Q).

    Hope it helps to clarify how shortcuts work in InDesign.

    —
    Adobe InDesign team

15. Beachball on start, takes 2 force quits before fully starting

    When I start InDesign 13.1 on macOS 10.13.4 it take 3 attempt. I have to force quit the first two attempts because it almost always beachballs. Then on the third attempt it finally works. This behavior is pretty consistent. Sometime I completely restart the computer. Other times it take longer to start.

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    1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    Hello All,

    We have fixed a number of crashes with InDesign’s latest Nov’18 update.
    Please download the latest InDesign version (InDesign CC 14.0.1) for the fix.

    List of crashes and other issues that have been fixed with the update can be found at the below provided link:
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    If you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.

    Regards,
    InDesign Team

16. Indesign freeze my iMac when launching

    I can't launch InDesign. It just freeze my entire computer and I am forced to restart the iMac. Any idea?

    I reinstalled it and it didn't make any change...

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    2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Resolved For User  ·  Abhinav Kaushik responded

    As confirmed by the user that the issue got resolved after Re-installing Creative Cloud Desktop Application.

    Regards
    InDesign Team

17. Not responding at update changes Indesign and Incopy in same time

    When have modifieds attributes indesign for incopy, if a user click on "update design" in Incopy and the process of update changes assignments is running in Indesign, the Incopy and Indesign crash!

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    0 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    Hi,
    As confirmed by the user, The issue is resolved with the latest InDesign CC 2018(13.1.0.76).

    Regards
    InDesign Team

18. Changing Document Size

    When I click OK to make my changes to the document the application crashes. I am able to preview the changes but that's it. I have tried restarting the application, restarting the computer. I can't seem to find anyone else with this issue.

    Running:
    Adobe InDesign CC 13.1
    Mac OS 10.13.4
    Macbook Pro 2015 2.8 gHz i7

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    0 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    As confirmed by the user, the issue is resolved.

    Regards
    InDesign Team

19. copy multiple text-frames > crash

    When I try to copy more then one text-frame InDesign (latest version, Mac, El Capitan) crashes.

    Sad to say that this does not happen in every document (but in more than one), so it's hard to find the cause.

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    2 votes

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    0 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    Hi,
    As confirmed by the user, The issue is resolved.

    Regards
    InDesign Team

20. Incorrect Page Count Value

    It appears that InDesign CS6 or any of the later CC versions is incorrectly writing the page count metadata, such as CC2018.

    This can be demonstrated using Adobe Bridge or ExifTool with the -XMP-xmp:PageImagePageNumber command.

    Files consisting of 1 to 2 pages are correctly reported. In all cases, only 2 pages are being shown, whether the file has 3, 4, 128 pages etc.

    Screenshots from Bridge CC2018 uploaded/attached.

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    2 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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    Resolved For User  ·  Adminansjain (Admin, Adobe InDesign) responded

    Hi Stephen,

    There is a preference in InDesign to save preview images with document, by default ‘First 2 Pages’ is selected in that preference. You can change the setting as per your requirement. It is under ‘InDesign CC/ Edit→Preferences→File Handling’.

    Thanks
    -Anshul