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  1. 139 votes
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    156 comments  ·  Adobe InDesign: Bugs » Print/Packaging  ·  Flag idea as inappropriate…  ·  Admin →
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    Anonymous commented  · 

    This issue is still ocurring, our files are stored on google drive and upon opening documents the AdobeFnt22.lst file constantly uploads, then deletes, then re uploads in an endless cycle. This causes InDesign to eventually slow to an unusable state as even once closed the AdobeFnt22.lst continues to try and sync for all previosly opened docs, meaning a restart of indesign is the only soloution.

    We have used google drive and indesign together for 3 years now and only in the last month or two has this problem occoured.

    I can confirm this happens on both mac and PC accross varios states of updates, the consistant being Indesign.

    Please fix this as a priority!

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  2. 29 votes
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  3. 102 votes
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    Hello All,

    Thank you for your patience all this while; we really appreciate your support!

    Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

    For now I request you to follow the below provided KB doc for the quick workaround of the problem.
    https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

    In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

    Regards,
    Abhinav Kaushik
    InDesign Team

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