Lora

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  1. 10 votes
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    6 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
    Lora commented  · 

    I have a MacPro with enough ram and hard drive space. Any time I run a file from the server, or directly from my hard drive, it periodically freezes for a few seconds then starts back up again. Working is slow and very frustrating. I thought it may have been from the fonts, so I shut off only the bare minimum. I'm running FontExplorer X Pro 6.0.5. It still freezes. I've done everything suggested and am running InDesign 14.0.1 any thoughts?

  2. 13 votes
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    41 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for reporting the issue and allowing us some time to complete our investigation into the issue.
    As the part of our investigation, we had reached out to many of you personally over email and we could come up with the below mentioned findings.

    1. For many of the users the issue got fixed after updating InDesign to a newer version.
    2. For the majority of the users the issue was intermittent and is no longer reproducible.
    3. We also found few cases where the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

    Please note that we have created separate threads for these issues and we are now working towards resolving them.

    However, over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created…

    Lora commented  · 

    All our files are on a server. I have turned off almost everything I can to make it run faster. I'm NOT going to do a soft reboot just to get a program to run, when everything else runs fine. We're already waiting to jump ship. ID will go the way of Quark if something doesn't change soon

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