[ID-4276616][Win]InDesign 21.x does not launch after Windows update due to corrupt VCRuntime
Indesign and some other products are failing to open, and it all related to the Microsoft C++ Redistributable, we just have to repair it and it starts working again.
Please work with Microsoft on the issue, something is happening that is making it very very hard to manage and work with InDesign because of the problem. I think it is happening with other Adobe products too
Microsoft Support request number: 2602270030003886
Impact
Cumulative update appears to be removing the msvcp140.dll, vcruntime140.dll and vcruntime140_1.dll from the C:\Windows\System32 directory
Investigations currently by Microsoft
The investigation is currently ongoing with both the Microsoft VC++ team and the MSI development team. Current findings indicate multiple contributing factors behind the reported VC runtime corruption and installation issues.
Details requested by Microsoft to be collected by customer
Capture additional logging via the [Introduction to TroubleShootingScript toolset (TSS) - Windows Client | Microsoft ( https://learn.microsoft.com/en-us/troubleshoot/windows-client/windows-tss/introduction-to-troubleshootingscript-toolset-tss), to generate a DND_SetupReport and share it with sharewithID@adobe.com
- Download and unzip toolset from: https://aka.ms/getTSS
- Launch an elevated Powershell prompt
- Run the following to ensure the script can be executed: Set-ExecutionPolicy -scope Process -ExecutionPolicy RemoteSigned -Force
- Capture the installation data by running the tss script as follows: .\TSS.ps1 -Collectlog DND_SetupReport
- Zip the resulting C:\MS_DATA folder containing the files, and upload to the File Transfer site.
Dale Thompson
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