my editors are able to add comments to a share for review pdf in a browser without choosing a tool. they highlight text and add a comment, click submit, and the comments come up as unmapped. i'm on InDesign 17.4.

i was able to replicate this problem myself by opening the share for review pdf in my browser (both chrome and safari) and adding comments without selecting a tool. there should be a bubble tool or something for general comments. as is, users believe they are leaving comments on specific words.

expected: users should not be able to highlight text and add a note to it without some sort of mark showing up in the the pdf itself so i can see where the change is supposed to be made. actual: lots of unmapped, useless comments.