25 results found

1. InDesign 2021 goes into non-responding state when trying to close the application

   Version of Adobe InDesign: 16.0
   Steps to reproduce the issues: Unable to quit normally since 16.0 install
   Expected result: Quit normally
   Actual result: App hangs

   6 votes

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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   The fix for this issue is now available in the latest update of InDesign – version 16.0.1.

   Please update to this version to get the fix.

   —
   Adobe InDesign team

2. The character sequence -xx'-x crashes InDesign 2021 (v 16.0) on Mac

   The sequence of letters -xx'-x crashes InDesign 2021 (v 16.0) as soon as you write this sequence yourself, copy or mark a letter from it (e.g. to change the text size) or do a search for this string, in a normal text field.

   To reproduce the issue, simply write -xx'-x into a text field in InDesign 2021 or copy it into the text field. The X'x can be replaced here by other normal letters, upper and lower case doesn't seem to matter. The crash seems not to happen if the last X is a special character like ";" or "! Furthermore, there must be two or more letters before the '-x
   
   The Font-Family also doesn´t play a role here. We tested it with different fonts.

   Since we have a lot of documents with this letter combination, we cannot edit them in Indesign 2021 anymore. On InDesign 2020 it worked without problems.

   Tested with InDesign 2021 (German Version) on different Imacs and Macbooks with macOS Catalina 10.15.6 and Imac with Mojave macOS 10.14.

   The sequence of letters -xx'-x crashes InDesign 2021 (v 16.0) as soon as you write this sequence yourself, copy or mark a letter from it (e.g. to change the text size) or do a search for this string, in a normal text field.

   To reproduce the issue, simply write -xx'-x into a text field in InDesign 2021 or copy it into the text field. The X'x can be replaced here by other normal letters, upper and lower case doesn't seem to matter. The crash seems not to happen if the last X is a special character like ";" or "!… more

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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   The fix for this issue is available in the latest InDesign release 16.2.1
   Please update to this latest version to get the fix.

   —
   Adobe InDesign team

3. spellchecker causes InDesign to crash

   I've had this occur across multiple files; some new, some old.
   I cannot stop the behaviour from happening despite cache and com. dumps, prefernence resets, etc. - whenever I run Spellchecker InDesign disappears/crashes. I'm losing money constantly as I'm a designer who outputs a lot of multi page brochures, books, magazines, etc. and my efficiency has ground to a halt.

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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   The issue has been fixed in the latest release of InDesign – InDesign 2021.
   Please update to this new version of InDesign to get the fix.

   —
   Adobe InDesign team

4. Inline Text Frame beside another inline Text Frame when Auto-Size

   • Make Text Frame and write word "Second".
   • Cut the Text Frame.
   • Make larger Text Frame and paste the "Second" Text Frame inside.
   • Select the character represented the Text Frame copy and paste before without any space between.
   • Select the second one change Auto-Size to Height Only.
   • Select the first one and change Auto-Size to Height Only.
   • Crash!

   • 

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   FIXED  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   The issue has been fixed in the latest release of InDesign – InDesign 2021.
   Please update to this new version of InDesign to get the fix.

   —
   Adobe InDesign team

5. Type library is not automatically created by CC2020 installation. Error 104705: Unable to load Adobe InDesign Type Library (Version 1.0)

   Extensions and scripts halting or crashing after installing CC2020, due to a missing type library.
   Our customers report errors after updating to CC2020, and I got the same error when I tried. Our script make a halt at a DoScript call, with this error: 104705: Unable to load Adobe InDesign Type Library (Version 1.0)
   After starting InDesign CC2020 "AS ADMINISTRATOR", a missing type library is obviously created: the message and error disappears after doing that once.
   It was not enough for my user just to have administrator privileges on my computer and in the domain, I had to explicitly start InDesign as Administrator.
   I found the answer here: https://community.adobe.com/t5/indesign/doscript-error-unable-to-load-adobe-indesign-type-library-version-1-0/m-p/11335921?page=1#M197052

   This needs to be fixed in the Adobe installation package for CC2020. Otherwise many script end-user will have to call support and have someone to start InDesign as administrator for them (in case they are not allowed to do that themselves) – it's not obvious to an end user what to do at all when this error occurs.

   Extensions and scripts halting or crashing after installing CC2020, due to a missing type library.
   Our customers report errors after updating to CC2020, and I got the same error when I tried. Our script make a halt at a DoScript call, with this error: 104705: Unable to load Adobe InDesign Type Library (Version 1.0)
   After starting InDesign CC2020 "AS ADMINISTRATOR", a missing type library is obviously created: the message and error disappears after doing that once.
   It was not enough for my user just to have administrator privileges on my computer and in the domain, I had to explicitly start… more

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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   The fix for this issue is available in the latest InDesign release 16.2.1
   Please update to this latest version to get the fix.

   —
   Adobe InDesign team

6. Export to PDF function crash in InDesign 15.1

   Today I have updated to InDesign 15.1 and when I try to export to PDF the application immediately crash.

   This happen even I change the type of export (small dimension, print, etc.).

   I'm using windows 10 pro ver. 1909 build 18363.836, and Indesign 15.1 x64.

   The system start to work but the application crash at 16% of the export.

   The problem seems connected with something on the file, because I try to export another project and it work perfectly.

   The file was all "green" in the preliminary checks panel.

   And I notice that the system crash also using other function, example scrolling the pages list or the links list.

   There is something wrong in the new version 15.1 that stops the compiling. Unfortunately no errors appear, only application crash.

   Coming back to version 15.0.3 have solved the problem and the file was perfectly exported in PDF.

   Today I have updated to InDesign 15.1 and when I try to export to PDF the application immediately crash.

   This happen even I change the type of export (small dimension, print, etc.).

   I'm using windows 10 pro ver. 1909 build 18363.836, and Indesign 15.1 x64.

   The system start to work but the application crash at 16% of the export.

   The problem seems connected with something on the file, because I try to export another project and it work perfectly.

   The file was all "green" in the preliminary checks panel.

   And I notice that the system crash also using other function,… more

   35 votes

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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   The fix for this is now publicly available in the latest InDesign update, 15.1.1

   Please update to the latest version to get the fix.

   —
   Adobe InDesign team

7. InDesign 2020 v15.01 makes corrupt documents when using Alternate Layout

   The "Create Alternate Layout" in indesign 2020 v15.01 is toxic.

   After using it, chances are high that documents will at some later stage become corrupt. It may manifest itself by crashing on copy/paste or just a spinning beachball of death (Mac).

   I have seen this on at least 20 different documents since upgrading from version 2019 to version 2020 (15.0.1). We never used version 15.0.

   This is my guess on what happens:
   Using "Create Alternate Layout" it will make some of the Paragraph Styles corrupt. Version 2020 seems to crash (beachball) whenever one of these are accessed. This might very well be when you open the document, making the whole document inaccessable. It also might happen at a later stage, a minute or two after you have opened the document. (Maybe when some routine tries to read some of the corrupt text styles?)

   Maybe "Copy Text Styles to New Group" is also involved in the plot.

   We are using fairly advanced Paragraph styles with nested styles, based on styles, grep styles, rules etc.

   If I try to use ID 2019 to open the corrupt document using the "Convert" feature, it will somewhat surprisingly likely manage to do so. As opposed to v2020 that only crashes. It will however delete most or all of the Paragraph Styles and assign Standard to all text leaving the document a royal mess. We have not tried to continue to work on such a "Salavaged" document, so if it is still "usable" I do not know.

   Using the exact same features on the same documents in version 2019 never produced such corrupt documents. This has been rampant since upgrading to v2020.

   (I have samples, but not for posting publicly.)

   The "Create Alternate Layout" in indesign 2020 v15.01 is toxic.

   After using it, chances are high that documents will at some later stage become corrupt. It may manifest itself by crashing on copy/paste or just a spinning beachball of death (Mac).

   I have seen this on at least 20 different documents since upgrading from version 2019 to version 2020 (15.0.1). We never used version 15.0.

   This is my guess on what happens:
   Using "Create Alternate Layout" it will make some of the Paragraph Styles corrupt. Version 2020 seems to crash (beachball) whenever one of these are accessed. This might very… more

   2 votes

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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   The issue has been fixed in the recently released update to InDesign version 15.0.3.
   Please update to this version to get the fix.

   —
   Adobe InDesign team

8. long text variable

   InDesign (2020) crashes on opening IDML file with to long text variable as header. It worked in InDesign 2019.
   InDesign (2020) kraschar vid öppnande av IDML-fil som innehåller textvariabel med för mycket text. Det fungerade i InDesign 2019.

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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   The issue has been fixed in the recently released update to InDesign version 15.0.3.
   Please update to this version to get the fix.

   —
   Adobe InDesign team

9. Can't copy paste elements in Indesign 2020 - results in crash

   When I try to copy some elements a message appears that I'm tryging to paste something, but I'm tryging to copy. If I press ok then it crashes. So, again, if I press CMD-C for copy, then I get the message that I'm about to paste something.. PLEASE FIX it soon - what ever it is..

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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Fix for this issue is now available in the latest update of InDesign 2020 – that is, InDesign 15.0.2

   In the Creative Cloud Desktop application, click on the Updates section on the left. You should be able to see the Update available for InDesign. Please update your InDesign application to this version to try out the fix.

   Let us know in the comments section if you face any problem with the update process.

   —
   Adobe InDesign Team

10. Adding text to "chained" anchored textframes causing complete crash when text is added to one of the first three frames

    Indesign 2020, Version 15.0.1, iMac with Mac OS 10.15.1:

    We have hundreds of documents created in Indesign 2019 with "chained" anchored textframes, sometimes 4, sometimes 5 frames in a row. Frames are set to automatical height adjust. When text is added to one of the first three frames causing the frame to become higher than before Indesign chrashes completely without warning. Adding text to frame 4 or 5 does NOT create a crash! Same files work perfectly under Indesign 2019. Problem occured with first version of Indesign 2020, and remains after recent update.

    Would love to attach an Indesign testfile, but the contact form does not allow ".indd"-files...? I attached a video instead. First I add text to the fourth frame, and everything is fine. Then I add text to the second frame, and when I reach the end of the line (which should cause a linebreak and height-addition to the frame) Indesign crashes completely, without warning, without freezing before, and I am force-returned to the desktop.

    Indesign 2020, Version 15.0.1, iMac with Mac OS 10.15.1:

    We have hundreds of documents created in Indesign 2019 with "chained" anchored textframes, sometimes 4, sometimes 5 frames in a row. Frames are set to automatical height adjust. When text is added to one of the first three frames causing the frame to become higher than before Indesign chrashes completely without warning. Adding text to frame 4 or 5 does NOT create a crash! Same files work perfectly under Indesign 2019. Problem occured with first version of Indesign 2020, and remains after recent update.

    Would love to attach an Indesign testfile,… more

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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    The fix for this issue is now available in the latest InDesign version 15.1.

    Please update to this version to get the fix.

    —
    Adobe InDesign team

11. Indd file crashes when editing, including it into a book or during the book synchronization

    After the Indesign update to the 2020 version I started to have problems with a single file: the program crashes every time I try to edit this file (in particular when I try to modify the content in the middle of the file, at the end of a series of tables), to include it in a book, or to synchronize a book which includes this corrupted file.
    I attach the corrupted file, so you can check
    Is there a solutions?
    Thank you

    4 votes

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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Fix for this issue is now available in the latest update of InDesign 2020 – that is, InDesign 15.0.1

    In the Creative Cloud Desktop application, click on the Updates section on the left. You should be able to see the Update available for InDesign. Please update your InDesign application to this version to try out the fix.

    Let us know in the comments section if you face any problem with the updation process.

    —
    Adobe InDesign Team

12. I can't open any file after upgrading to Catalina 15.10.1

    Yesterday I switched from Mojave to the new version of MacOS Catalina (15.10.1), and InDesign CC 2019 (updated to version 14.0.3) immediately after switching to the new operating system started to no longer open the files, either from the "Open file" both by double clicking on the file (I also tried to open the files as a copy, but InDesign also crashes in that case).
    Point out that I also tried uninstalling InDesign and erasing all preferences, but the situation is not solved.
    I kindly ask you to resolve the situation (which is not the downgrade to the old Mojave system) as soon as possible because I cannot work in this situation.
    My Mac is an iMac 4,2 GHz Intel Core i7 quad-core (16 GB 2400 MHz DDR4)
    Thank you in advance, Niki

    Yesterday I switched from Mojave to the new version of MacOS Catalina (15.10.1), and InDesign CC 2019 (updated to version 14.0.3) immediately after switching to the new operating system started to no longer open the files, either from the "Open file" both by double clicking on the file (I also tried to open the files as a copy, but InDesign also crashes in that case).
    Point out that I also tried uninstalling InDesign and erasing all preferences, but the situation is not solved.
    I kindly ask you to resolve the situation (which is not the downgrade to the old Mojave… more

    6 votes

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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Fix for this issue is now available in the latest update of InDesign 2020 – that is, InDesign 15.0.2

    In the Creative Cloud Desktop application, click on the Updates section on the left. You should be able to see the Update available for InDesign. Please update your InDesign application to this version to try out the fix.

    Let us know in the comments section if you face any problem with the update process.

    —
    Adobe InDesign Team

13. Presentation mode (shift+w) glitch in catalina

    Indesign CC 2019 running on a 15-inch, 2018 Mac, 2,6 GHz Intel Core i7 6 core, 32GB memory, with Catalina iOS 10.15.

    Every time i enter the "presentation mode", the first page i visualize looks good, when i move with the keyboard arrows to another page it visualizes glithces.

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    FIXED  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    The required fix has been done by Apple in 10.15.3 and newer versions of macOS.
    Please update macOS to resolve this issue.

14. Impossible d'envoyer le "rapport d'incident" à cause du mél

    Le rapport d'incident n'est pas envoyé car l'adresse mél qui existe bien n'est pas reconnue. Cf. copie d'écran en PJ.
    Indesign CC 2019, Windows 10.

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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Fix for this issue is now available in the latest update of InDesign 2020 – that is, InDesign 15.0.2

    In the Creative Cloud Desktop application, click on the Updates section on the left. You should be able to see the Update available for InDesign. Please update your InDesign application to this version to try out the fix.

    Let us know in the comments section if you face any problem with the update process.

    —
    Adobe InDesign team

15. Create outlines in a document with conditional text crashes

    I have four InDesign templates created, two use conditional text while the other two do not. I have no problem creating outlines of the document without the conditional text. Every time I try to create outlines of a page in a document with conditional text, I get the endless spinning wheel and have to force quit.

    2 votes

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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    The fix for this issue is now available in the latest InDesign version 15.1.

    Please update to this version to get the fix.

    —
    Adobe InDesign team

16. Creating a catalogue with a large table FREEZING in indesign CC 2019

    We've been making a large catalogue pricelist for over 13 years using indesign.

    We're now stuck on the 2017 (12.1.0) version.
    We want to update it, but in the latest version, importing our pricelist from excel into a table, slows the whole thing down to an unworkable speed.

    info:
    the table is around 13000 rows by 10 columns. so not small.
    it does import in the 2017 version. slow to import in both, but can use and work on after import in 2017 version.
    2019, freezes when scroll used, and take 1-3 mins to unfreeze. Scroll again or do anything much else and freezes again.
    I can see it's using 100% of 1 CPU core. And I know Indesign is built in a way that it can only use 1 CPU core! (please fix this!!!!)

    We've been making a large catalogue pricelist for over 13 years using indesign.

    We're now stuck on the 2017 (12.1.0) version.
    We want to update it, but in the latest version, importing our pricelist from excel into a table, slows the whole thing down to an unworkable speed.

    info:
    the table is around 13000 rows by 10 columns. so not small.
    it does import in the 2017 version. slow to import in both, but can use and work on after import in 2017 version.
    2019, freezes when scroll used, and take 1-3 mins to unfreeze. Scroll again or do anything… more

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    FIXED  ·  3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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17. can't export tagged pdf

    Much time has been spent setting up accessible document in InDesign - added export tagging instructions to paragraph styles, added alt text to all images and figures, anchored images and objects to text, set up reading order using articles. The document will not export to PDF when "create tagged pdf" is selected. Program crashes every time before exporting is complete. Have tried on different computers. Applications are up to date. Have tried exporting from .indd and .idml file types.

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    FIXED  ·  Abhinav Kaushik responded

    Hello All,
    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 15.0

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 15.0
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    -InDesign Team

18. Not compatible with Win10 1809?

    On Windows 10 v1809 trying to start Indesign v14.0.1 - crashes "dll is either not designed to run on windows 10 or it contains an error .... Error 0x000008b ... please contact vendor"

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    1 vote

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    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Fix for this issue is available in InDesign 14.0.2
    Please update to this version of InDesign for resolution of this issue.

    —
    Adobe InDesign team

19. Crashes when Placing Docs from Microsoft Word

    Since updating to CC2019 I am having constant crashes when placing from Microsoft Word.
    The same documents were not an issue last week when using CC2018, both the same InDesign doc and word doc worked perfectly together.
    Any suggestions as to how I can fix this critical issue - I'm on a business critical deadline, failing to meet it quite literally means the closure of our business.

    5 votes

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    5 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    FIXED  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for your patience all this while.
    This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

    Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
    Do let us know in the comments, if you face any problem with the new update.

    List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

    Regards,
    InDesign Team

20. Problem with changing the cursor to text

    Hello. After running the latest version of InDesign CC 2019 v. 14.0, I have a problem with changing the cursor to text. It takes about 50 seconds. This happens each time you launch InDesign.

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    173 votes

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    184 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    FIXED  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for your patience all this while.
    This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

    Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
    Do let us know in the comments, if you face any problem with the new update.

    List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

    Regards,
    InDesign Team