84 results found

1. [ID-4272090]Blank Save As dialog is displayed

   When I hit File > Save, it's like the Save box won't "charge". I don't have this issue with the previous version 20.5

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   3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Thank you for contacting us and bringing the issue in the latest release of Adobe InDesign to our attention. We sincerely regret the inconvenience this has caused and fully understand how disruptive such interruptions can be to your workflow.

   Our preliminary analysis indicates that this issue may be an isolated scenario. We have identified a workaround that can help resolve the issue.

   First, try going to Preferences -> File Handling and turn off Save in Background, then restart InDesign and see if you can save the file normally.

   If the issue continues, please rename the following folders:

   – Rename the CEP folder to CEP.old from:

   • macOS: /Library/Application Support/Adobe

   • Windows: C:\Program Files (x86)\Common Files\Adobe

   If that doesn't help, rename the UXP folder to UXP.old from:

   • macOS: /Library/Application Support/Adobe and ~/Library/Application Support/Adobe

   • Windows: C:\Program Files\Common Files\Adobe and C:\Program Files (x86)\Common Files\Adobe

   Once done, relaunch InDesign and check again.

   —

   Adobe InDesign Team

2. 2025 InDesign (v20.0) Frequent Crashing on MacOS 15.0.1 Sequoia

   Ever since the 2025 version of InDesign released earlier this month, I have had constant crashing issues while working on multiple files. I have been using MacOS 15 Sequoia since it released in September. At first it seemed to crash at random every 5-30 minutes while going between open indd tabs. I think I can more consistently trigger it now by trying to open/navigate around a .indt file. I have a screen recording attached of me clicking around with a 2025 .indt file, a 2025 .indd file, and a 2024 .indd file. Within this minute long recording, InDesign crashes twice, both times when going between/opening the .indt file to the regular 2025 .indd file.

   Ever since the 2025 version of InDesign released earlier this month, I have had constant crashing issues while working on multiple files. I have been using MacOS 15 Sequoia since it released in September. At first it seemed to crash at random every 5-30 minutes while going between open indd tabs. I think I can more consistently trigger it now by trying to open/navigate around a .indt file. I have a screen recording attached of me clicking around with a 2025 .indt file, a 2025 .indd file, and a 2024 .indd file. Within this minute long recording, InDesign crashes twice,… more

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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

   If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

   Also, please send the following information to santalwa@adobe.com :

   • Reproducible Steps – What were you doing when InDesign crashed?
   • Video recording of the crash
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

   —

   Adobe InDesign Team

3. object anchored in text frame disappears after editing the original text file

   object anchored in text frame disappears after editing the original text file

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   1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   We have released InDesign 2025(v20.2.0.036) with many bug fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

   If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

   • Reproducible Steps – What were you doing when the issue occurred?
   • Video recording of the issue?
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

   —

   Adobe InDesign Team

4. Constantly crashes

   InDesign (20.1) is laggy and constantly crashes at the slightest thing.
   Move a box - crashes
   Edit some text - crashes
   Open two documents - crashes

   It's absolutely shocking!

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   2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

   Also, please send the following information to santalwa@adobe.com :

   • Reproducible Steps – What were you doing when InDesign crashed?
   • Video recording of the crash
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

   —

   Adobe InDesign Team

5. ID 20.0.1 locks up when resizing a table cell, either expanding the column or expanding the row width downward.

   Mac Sonoma, M2 silicon.

   I have an academic text chapter with numerous tables; Hebrew is scattered through the text, and some tables have Hebrew columns. Many times working on the file, the slightest change to resize a table cell, or resize a column, or who knows what, ID will go into rainbow wheel of death mode and must be killed.

   I just now found a repeatable lockup. A table had no header row, but crosses pages, so I created a header row to be present on each page for that table.

   Copying the single line text from a cell into that column's header cell works. Copying a four text line table cell into the one line table header cell for that column expands the header cell (and row) downward, and then ID locks up and must be killed. That has happened twice on one table..

   I now recognize that the same lockup has happened on other similar tables on exactly that same column; when copying a four line text from a cell into a one line header cell that must expand downward, ID locks up.

   For what it is worth, the tables are on pages that are rotated 90º CCW, as the table is too wide for a 6x9 horizontal page.

   In this instance the header row and the row below it are the last elements on a page; when pasting the text into the header cell the header row expands and pushes the first table cell to the next page.

   Other tables have locked up ID when pasting into a header cell that was the first row on a page, but it may have pushed a lower row to the next page; I am not sure of that.

   In another instance, in the top-of-page table panel for that same problematic column, I could click the column width box one point at a time to widen it to its desired width, roughly 66pt to 108pt, but if I entered 108pt in the column width and tabbed out to expand it at once, ID locked up and had to be killed.

   I tried falling back to 19.5.1, but it also locks up and must be killed.

   If you want the file to duplicate the problems, you must provide a private way to transfer it to you.

   Why do you use a fixed size text box on the bug report page, when that makes it difficult to provide sufficiently long problem descriptions?

   If you want more information I will try to provide it. Thank you.

   Mac Sonoma, M2 silicon.

   I have an academic text chapter with numerous tables; Hebrew is scattered through the text, and some tables have Hebrew columns. Many times working on the file, the slightest change to resize a table cell, or resize a column, or who knows what, ID will go into rainbow wheel of death mode and must be killed.

   I just now found a repeatable lockup. A table had no header row, but crosses pages, so I created a header row to be present on each page for that table.

   Copying the single line text from a cell into… more

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   3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already using it) as it is more robust.

   If you are still facing this issue even after updating it, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

   Also, please send the following information to santalwa@adobe.com :

   • Reproducible Steps – What were you doing when InDesign froze?
   • Video recording of the issue
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

   —

   Adobe InDesign Team

6. InDesign 2025 Crashing Constantly

   Indesign 2025 has been crashing consistently since I updated it. The main trigger seems to be when you Option-drag any element. Text, image, shape. It immediately crashes. Any designer knows option-drag is a standard move for design work. This is very problematic. I have restarted, reinstalled, updated OS but still the same thing happens. Sometimes it now crashes when you PDF anything. Update has some serious glitches. Needs fixing asap.

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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

   If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

   Also, please send the following information to santalwa@adobe.com :

   • Reproducible Steps – What were you doing when InDesign crashed?
   • Video recording of the crash
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

   —

   Adobe InDesign Team

7. InDesign newer than 20.3 and newer freezes on some documents from 19.X.X

   InDesign 20.3 and 20.3.1 hang and close with an error reporting dialog when opening some documents from InDesign 19.X.X. This issue does not occur in version 20.2.

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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Please send the following information to santalwa@adobe.com :

   • Reproducible Steps – What were you doing when InDesign froze?
   • Video recording of the issue
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)
   • Please provide spindump report, follow these steps:

   1. Open Activity Monitor: Go to Finder > Applications > Utilities > Activity Monitor.
   2. Select the Process: Locate the frozen or lagging application and click on it.
   3. Generate the Report: Click the gear icon in the Activity Monitor window and choose Spindump
   4. Save the Report: Click "Save" to store the spindump file on your system.

   —

   Adobe InDesign Team

8. InDesign crashes while trying to Print via File > Print Booklet

   Indesign Beta 20.1
   MS Surface Pro 11 64-bit operating system, ARM-based processor
   Windows 11 Enterprise

   File > Print Booklet
   INDESIGN CRASHES

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   1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Many internal as well as external factors can cause the InDesign application to crash/freeze/hang. A few workarounds are listed at Fix crash issues with InDesign.

   Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

   Also, please send the following information to santalwa@adobe.com :

   • Reproducible Steps – What were you doing when InDesign crashed?
   • Video recording of the crash
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

   —

   Adobe InDesign Team

9. Shift option drag crashes InDesign

   I have used Shift Option Drag for a million years. Roughly a month ago it started crashing InDesign. I removed Plug-Ins, I uninstalled and reinstalled InDesign. I ran maleware, all good. App was up to date. How does that happen out of nowhere???????

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   0 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

   If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

   Also, please send the following information to santalwa@adobe.com :

   • Reproducible Steps – What were you doing when InDesign crashed?
   • Video recording of the crash
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

   —

   Adobe InDesign Team

10. InDesign 20.0. Randomly crashes (haven't had this problem before). Could be a few minutes after opening the program or working on a file

    InDesign 20.0 on iMac. Randomly crashes (haven't had this problem with any previous versions). Could be a few minutes after opening the program or while working on a file. Very random but too often. I reset preferences, ran disk utility, et al.

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    0 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

11. drag and drop + option key (for objects and pages) crashes ID

    since the update 20.1, drag and drop + option key crashes InDesign. sometimes, while duplicating a box. sometimes, trygin to duplicate a page (as seen in the attachment).

    version: 20.1

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    0 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

12. InDesign 2024 (Mac) crash on quit

    Almost every time I quit InDesign 2024 (19.5.1), I get a crash report. I ve tried re-installing and deleted the preference files. No dice.
    I have no files open when I quit the application.

    Submitting the crash report.

    • 

    1 vote

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

13. Crashing on Windows 11 when putting laptop into Tablet Mode

    When InDesign is open with the laptop in desktop mode it works fine. As I have a 2 in 1, I put it into tablet mode but this leads to InDesign to crash, this works vice versa if you boot it up in tablet mode and go to desktop mode.. This is really easy to replicate and all that is required is a 2in1 laptop on Windows 11.

    1. Open InDesign
    2. Flip the Screen over to force laptop into tablet mode
    3. Crash box appears
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    0 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

14. InDesign crashes when you Command + P on a file in the Finder on Mac (when you already have a file open in InDesign)

    The file will open but then immediately crash InDesign.

    Version. 19.5.2

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

15. not opening files

    Version of Adobe InDesign, InCopy or InDesign Server - Version 20 (beta), running on Windows 11

    Steps to reproduce the issues - In Windows file explorer, I double click on an .indd file

    Expected result - InDesign would then open the file

    Actual result - InDesign opens, but will not open the file. The only ways I can open an .indd file in InDesign is by using the Open command or by dragging and dropping an .indd file into it.

    1 vote

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

16. InDesign crashes when trying to cut, and/or copy, a table from the paragraph level

    Different versions of InDesign have this problem including 2023, 2024, and 2025 - on Mac Monteray.

    If I attempt to highlight tables from the paragraph level and copy or cut, either with menus or key commands, InDesign will either immediately crash, or beach ball a bit and then crash.

    Upon reopening InDesign, the menus will not appear. I have to use the keyboard commands to quit InDesign again. Upon reopening, it will work properly again... that is unless I attempt to copy or cut another table.

    Please fix! I'm constantly working with complicated tables and the only way to get them to remain consistant is to copy and paste them!!

    In the attached screenshot you can see how I am highlighting the tables.

    NOTE: These tables include form fields. I noticed I am able to copy/cut tables that do not include them - so maybe that's an issue?

    NOTE 2: Also, I'm able to delete (without cutting) so clipboard issue??

    Also, a friend working on a PC was able to copy/cut - so looks like a Mac problem.

    EDIT: Form fields are the problem - deleting them solves it. I need the form fields - anything you can do to help?

    Different versions of InDesign have this problem including 2023, 2024, and 2025 - on Mac Monteray.

    If I attempt to highlight tables from the paragraph level and copy or cut, either with menus or key commands, InDesign will either immediately crash, or beach ball a bit and then crash.

    Upon reopening InDesign, the menus will not appear. I have to use the keyboard commands to quit InDesign again. Upon reopening, it will work properly again... that is unless I attempt to copy or cut another table.

    Please fix! I'm constantly working with complicated tables and the only way to get… more

    •  

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    0 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

17. program freezes after Save As

    InDesign v.19.4 freezes after Save As is used. The program is inaccessible and has to be force quit and restarted. It will reopen the document when it starts up again with no data lost. An annoyance, but at least no work is forfeited.

    3 votes

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    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already using it) as it is more robust.

    If you are still facing this issue even after updating it, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign froze?
    • Video recording of the issue
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

18. table of contents

    Updating table of contents causes InDesign 2024 [19.4.0.63] to crash. Over & over.

    3 votes

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    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

19. Indesign 20.0.01 freezes when updating fonts

    It happens erratically, however, when Indesign needs to update or scan fonts, it freezes -- even if the document uses fonts that are open and available. Only work around is to click on any other app and then click back on Indesign document. This happens on just about any type of Indesign file (blank pages, or pages with lots of texts and font usage).

    1 vote

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    0 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already using it) as it is more robust.

    If you are still facing this issue even after updating it, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign froze?
    • Video recording of the issue
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

20. Indesign crashing repeatedly when printing

    Crashes intermittently when printing to Epson printer. Stops printing part way thorough page & epson dialogue box shows print levels all greyed out, not in colour. Windows log from control panel below.

    Description
    Faulting Application Path: C:\Program Files\Adobe\Adobe InDesign 2024\InDesign.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: InDesign.exe
    Application Version: 19.5.0.84
    Application Timestamp: 6685c284
    Fault Module Name: Public.dll
    Fault Module Version: 19.5.0.84
    Fault Module Timestamp: 6685c1b3
    Exception Code: c0000005
    Exception Offset: 00000000005b2b83
    OS Version: 10.0.22631.2.0.0.768.101
    Locale ID: 2057
    Additional Information 1: 6a83
    Additional Information 2: 6a8366d7716f8035de44fc6246f9f16f
    Additional Information 3: 442b
    Additional Information 4: 442b62d8031d79e2f813c85f51507699

    Extra information about the problem
    Bucket ID: c9789aa40ebac34720d42e59e634b846 (1212645163318687814)

    Crashes intermittently when printing to Epson printer. Stops printing part way thorough page & epson dialogue box shows print levels all greyed out, not in colour. Windows log from control panel below.

    Description
    Faulting Application Path: C:\Program Files\Adobe\Adobe InDesign 2024\InDesign.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: InDesign.exe
    Application Version: 19.5.0.84
    Application Timestamp: 6685c284
    Fault Module Name: Public.dll
    Fault Module Version: 19.5.0.84
    Fault Module Timestamp: 6685c1b3
    Exception Code: c0000005
    Exception Offset: 00000000005b2b83
    OS Version: 10.0.22631.2.0.0.768.101
    Locale ID: 2057
    Additional Information 1: 6a83
    Additional Information 2: 6a8366d7716f8035de44fc6246f9f16f
    Additional Information 3: 442b
    Additional Information 4: 442b62d8031d79e2f813c85f51507699

    Extra information about the problem… more

    1 vote

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    1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team