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Joseph Caserto

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  1. 8 votes

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    Joseph Caserto commented  · 

    I just upgraded to v 18.0, and this started happening when I scroll and zoom in or out. The scrollbars and rulers change, but the page stays frozen for several seconds and then catches up. I tried relaunching InDesign and rebooting, and the problem persists.

    Joseph Caserto supported this idea  · 
  2. 135 votes

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    We've just released InDesign 17.2.1 version which addresses this issue.

    Please update to this latest version using Creative Cloud Desktop application.


    In case the fix does not work immediately for you, please try the following:

    1) Quit InDesign.

    2) Delete the following:

    on Mac:

    /Users/[yourname]/Library/Caches/Adobe InDesign

    /Users/[yourname]/Library/Preferences/Adobe InDesign


    on Win:

    C:\Users\[yourname]\AppData\Roaming\Adobe\InDesign

    C:\Users\[yourname]\AppData\Local\Adobe\InDesign



    Relaunch InDesign & see if it works properly now.


    --

    InDesign team

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    Joseph Caserto commented  · 

    Yes, I had this problem, too. I resolved it by downgrading to 17.1 and toggling Adobe Fonts on and off in Creative Cloud Desktop > Preferences > Settings.

  3. 217 votes

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    Joseph Caserto supported this idea  · 

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