Attila Nagy

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  1. 97 votes
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    218 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →

    As part of the investigation into the cause of this issue, we personally reached out to many of you over email. We have so far heard from only some of you.

    Of the responses we have received, the conclusion we’ve come to is:
    This issue was intermittent, happened once during the course of work but somehow got resolved and has not happened again. This issue can’t be reproduced now.

    Over a period of time, this thread has not thrown any fresh clues on why this issue seems to occur randomly for some and then seems to resolve itself. So we’re closing this thread.

    However, even though we’re closing this thread, if you again run into this issue any time on a consistent basis, please report it here on UserVoice (in a new thread) with supporting assets like:
    A) a test file,
    B) detailed steps to replicate the issue
    C) any…

    Attila Nagy supported this idea  · 
    Attila Nagy commented  · 

    Ravi Kiran - Your note was written almost one year ago but the problem is not fixed yet. I recently purchased a new Mac Mini and Adobe upgraded InDesign CC to the newest version. The problem described by many in this group did not occur with the older version of InDesign. Can't Adobe's tech people trace the problem and fix it PRONTO?! You are collecting a monthly fee for a product that is not working properly. I suggest that Adobe cut the monthly fee at least in half until you have fixed this problem. As had been stated here, much time and money is lost by having to deal with this glitch.

  2. 54 votes
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    59 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →

    Hey ALL,
    We understand how frustrating this issue is.

    It will be a great help if you could provide some more details so that we can narrow down what exactly might be causing the issue. Some details like
    1. What workflow / Feature / Action were you tried to use and how did it end? Did it succeed / failed with error?
    2. Are you launching multiple InDesign versions ?(e.g. 13.0 and 14.0 in some order)
    3. Is it OK if we ask you for the caches and preferences folder + the document when you have run into this issue?
    4. Will it be possible for you to join a VoIP / other form of meeting to detail out the problem and scenario ?

    Thanks
    amaarora@adobe.com

    Attila Nagy supported this idea  · 

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