Lorenzo Norfini

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  1. 153 votes
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    8 comments  ·  Adobe InDesign: Feature Requests » UI  ·  Flag idea as inappropriate…  ·  Admin →
    Lorenzo Norfini supported this idea  · 
  2. 13 votes
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    41 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for reporting the issue and allowing us some time to complete our investigation into the issue.
    As the part of our investigation, we had reached out to many of you personally over email and we could come up with the below mentioned findings.

    1. For many of the users the issue got fixed after updating InDesign to a newer version.
    2. For the majority of the users the issue was intermittent and is no longer reproducible.
    3. We also found few cases where the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

    Please note that we have created separate threads for these issues and we are now working towards resolving them.

    However, over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created…

    Lorenzo Norfini commented  · 

    I pay a considerably high fee for the usage of your products. I'm a professional that has to use his software whenever he needs it. It's since this morning that I can't use InDesign due to some mysterious reason (yesterday I had no problem). I can't neither move the cursor without that spinning ball keep rotating for tens of seconds uselessly. I HAVE TO WORK!!! So tell me what I have to do in order to make your software working again. Mac OS 10.3.6 / InDesign CC 2018 (but it is the same with InDesign CC 2019) / Suitcase Fusion 20.0.1)

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