Mary
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6 votesMary
supported this idea
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174 votes
Hello All,
Thank you for your patience all this while.
This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
Do let us know in the comments, if you face any problem with the new update.List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html
Regards,
InDesign TeamAn error occurred while saving the comment An error occurred while saving the comment Mary
commented
i should've said...i'm running Windows 10 and version 14.0 of InDesign
An error occurred while saving the comment Mary
commented
same problem! coworkers of mine who run the same files, same documents, don't have this issue!
An error occurred while saving the comment Mary
commented
YES! i'm having the same issue since upgrading to 14.0...if i wait about a full 30 seconds, it unfreezes. this also only happens the FIRST time i open a IND document. if i save, close and reopen, it doesn't do it.
Mary
supported this idea
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5 votes
To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.—
Adobe InDesign TeamMary
supported this idea
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16 votes
We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2, then we recommend you to update to latest version.
If you still face a crash issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html )Also, start a new thread providing the necessary information to reproduce the crash and send the
information to santalwa@adobe.com as well.• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.Adobe InDesign team
An error occurred while saving the comment Mary
commented
Yes, my InDesign (running Windows 10, just upgraded to Adobe CC, and my InDesign is version 14.0) crashes multiple times per day. Coworkers of mine who run the same version don't have this issue. Please help! Now, when it crashes, it's starting to corrupt my files. There's no rhyme or reason to the crash - i've been doing different things each time when it crashes.
Mary
supported this idea
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so, the build fixed the issue....BUT, when my IND updated automatically a few days ago, the issue is happening again (like you said, "this will be installed as an update to the CC 2019 installed on your machine")