Mary

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    1 comment  ·  Adobe InDesign: Bugs » Text/Story/Table  ·  Flag idea as inappropriate…  ·  Admin →
    Mary supported this idea  · 
  2. 155 votes
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    159 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for your patience all this while.
    This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

    Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
    Do let us know in the comments, if you face any problem with the new update.

    List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

    Regards,
    InDesign Team

    Mary commented  · 

    so, the build fixed the issue....BUT, when my IND updated automatically a few days ago, the issue is happening again (like you said, "this will be installed as an update to the CC 2019 installed on your machine")

    Mary commented  · 

    i should've said...i'm running Windows 10 and version 14.0 of InDesign

    Mary commented  · 

    same problem! coworkers of mine who run the same files, same documents, don't have this issue!

    Mary commented  · 

    YES! i'm having the same issue since upgrading to 14.0...if i wait about a full 30 seconds, it unfreezes. this also only happens the FIRST time i open a IND document. if i save, close and reopen, it doesn't do it.

    Mary supported this idea  · 
  3. 4 votes
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    2 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

    Mary supported this idea  · 
  4. 14 votes
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    7 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2, then we recommend you to update to latest version.

    If you still face a crash issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html )

    Also, start a new thread providing the necessary information to reproduce the crash and send the
    information to santalwa@adobe.com as well.

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

    Mary commented  · 

    Yes, my InDesign (running Windows 10, just upgraded to Adobe CC, and my InDesign is version 14.0) crashes multiple times per day. Coworkers of mine who run the same version don't have this issue. Please help! Now, when it crashes, it's starting to corrupt my files. There's no rhyme or reason to the crash - i've been doing different things each time when it crashes.

    Mary supported this idea  · 

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