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Emily Johnston

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  1. Inserted Images appear distorted under macOS High Sierra (Version 10.13 (17A365) and Adobe InDesign CC (Version 2017.1)

    10 votes

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    5 comments  ·  Adobe InDesign: Bugs » Graphics/Images/Assets  ·  Admin →
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    Emily Johnston supported this idea  · 
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    Emily Johnston commented  · 

    When images are moved, or changed size, indesign crashes most of the time and sometimes after moving the images, they go weird (pictured in file) or it does the same when scrolling down

  2. indesign crashes very regularly

    16 votes

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    7 comments  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Admin →
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    Closed: Fixed  ·  amaarora responded

    We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2, then we recommend you to update to latest version.

    If you still face a crash issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html )

    Also, start a new thread providing the necessary information to reproduce the crash and send the
    information to santalwa@adobe.com as well.

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

    Emily Johnston supported this idea  · 

  3. InDesign Crashes when Scrolling the document

    6 votes

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    6 comments  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Admin →
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    Closed: Fixed  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    We’ve fixed the issue with InDesign’s latest Mar’18 update.
    Please download the latest InDesign version (InDesign CC 13.1) for the fix.

    List of crashes and other issues that have been fixed with the update can be found at the below provided link:
    https://helpx.adobe.com/indesign/release-note/indesign-cc-march-2018-13-1-release-notes.html

    If you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.

    Thanks,
    InDesign Team

    Emily Johnston supported this idea  · 

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