Claudia McCue
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Please update InDesign to the latest version, InDesign CC 2018 (13.0) for the fix of the issue.
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This is happening on 2 Macs (OS 10.12.6) and 2 PCs (Windows 10). It is constant and consistent, not intermittent. Scroll does not work, ever.
If you enlarge the Glyphs panel, you can then scroll a bit, but it just repeats one section of the Glyph panel contents; you cannot scroll beyond there.
This is in CC 2017 12.1.0.56. It worked fine in CC 2015.