Melissa Michaels

My feedback

  1. 4 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
    Melissa Michaels commented  · 

    Having the same issues since updating to the latest version of InDesign (14.0/14.0.1). Every time I start InDesign, I get the spinning beach ball for an excruciatingly long time. I tab away to accomplish other tasks and then check back later to see if it's usable. Similarly, when I load the Text panel for the first time, I get the same beach ball. I'm guessing this has something to do with Typekit syncing. I never had these performance problems on previous versions of InDesign, and this is incredibly inconvenient when I am slamming on urgent deadlines with not a minute to spare. I am on the 2017 iMac Pro w/ High Sierra (10.13.4). And yes, I know updating the OS may resolve the problem, but from what I've read on this forum, people with Mojave are experiencing freezing and similar if not worse problems.

    Melissa Michaels supported this idea  · 
  2. 64 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    52 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for your patience all this while.
    We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
    We have concluded our investigation and have come up with few findings.

    1. For many of the users the issue got fixed after updating InDesign to a newer version.
    2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
    3. For few, the issue was intermittent and is no longer reproducible.
    4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

    We have created separated threads for these issues and we are now working towards resolving them.

    However, over the time this thread…

    Melissa Michaels supported this idea  · 
  3. 3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

    Melissa Michaels supported this idea  · 
  4. 5 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
    Melissa Michaels commented  · 

    Colleen, thank you for reporting this bug. It is extremely inconvenient losing access to Find in Story, and I hope this will be addressed soon!

    Melissa Michaels supported this idea  · 

Feedback and Knowledge Base