Jan Vork
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3 votes0 comments · Adobe InDesign: Feature Requests » Layout/Graphics etc · Flag idea as inappropriate… · Admin →
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103 votes277 comments · Adobe InDesign: Bugs » Graphics/Images/Assets · Flag idea as inappropriate… · Admin →
Hello All,
Thank you for your patience all this while; we really appreciate your support!
Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.
For now I request you to follow the below provided KB doc for the quick workaround of the problem.
https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.htmlIn the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.
Regards,
Abhinav Kaushik
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Thanks for reporting the issue.
We are reviewing itAn error occurred while saving the comment Jan Vork commented
Addational information: even protected documents (done in Finder), ask to save changes after printing. Protected documents can't even be changed!
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1 vote0 comments · Adobe InDesign: Feature Requests » Document/Pages · Flag idea as inappropriate… · Admin →
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It seems that adding InDesign to System Preferences / Security & Privacy / Privacy / Input Monitoring did the job.
After a restart of my computer, it worked again!