Jan Vork

It seems that adding InDesign to System Preferences / Security & Privacy / Privacy / Input Monitoring did the job.
After a restart of my computer, it worked again!

Jan Vork shared this idea · June 04, 2020

Proportional Scaling Using Shift Button Not Working

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270 comments · Adobe InDesign: Bugs » Graphics/Images/Assets · Flag idea as inappropriate… · Admin →

Resolved For the User ·

AdminAbhinav Kaushik (Product Manager, Adobe InDesign) responded

Hello All,

Thank you for your patience all this while; we really appreciate your support!

Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

For now I request you to follow the below provided KB doc for the quick workaround of the problem.
https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

Regards,
Abhinav Kaushik
InDesign Team

Jan Vork supported this idea · June 04, 2020