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lance

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  1. InDesign CC 2018 stalls to a spinning beachball right after opening for a brief time

    13 votes

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    41 comments  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Admin →
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    CLOSED  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for reporting the issue and allowing us some time to complete our investigation into the issue.
    As the part of our investigation, we had reached out to many of you personally over email and we could come up with the below mentioned findings.

    1. For many of the users the issue got fixed after updating InDesign to a newer version.
    2. For the majority of the users the issue was intermittent and is no longer reproducible.
    3. We also found few cases where the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

    Please note that we have created separate threads for these issues and we are now working towards resolving them.

    However, over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created…

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    lance commented  · 

    Same for me. Latest everything. Plenty of ram.

    I uninstalled, including prefs, reinstalled. Still happening.

    I can use the program for about two minutes before it beachballs for a good minute, then comes back.

    No comment from you, Adobe. You guys should feel pretty crappy about the level of service you give. I'm not even doing something special, simply using the program I'm PAYING for. You're costing me time and money and not holding up your end of the contract.

  2. Beachball on start, takes 2 force quits before fully starting

    2 votes

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    1 comment  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Admin →
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    Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Hello All,

    We have fixed a number of crashes with InDesign’s latest Nov’18 update.
    Please download the latest InDesign version (InDesign CC 14.0.1) for the fix.

    List of crashes and other issues that have been fixed with the update can be found at the below provided link:
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    If you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.

    Regards,
    InDesign Team

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    lance commented  · 

    Same. This is ridiculous.

    I uninstalled, clean out prefs, and still happening.

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