Mathias Pedersen

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  1. 119 votes

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    218 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →

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    As part of the investigation into the cause of this issue, we personally reached out to many of you over email. We have so far heard from only some of you.

    Of the responses we have received, the conclusion we’ve come to is:
    This issue was intermittent, happened once during the course of work but somehow got resolved and has not happened again. This issue can’t be reproduced now.

    Over a period of time, this thread has not thrown any fresh clues on why this issue seems to occur randomly for some and then seems to resolve itself. So we’re closing this thread.

    However, even though we’re closing this thread, if you again run into this issue any time on a consistent basis, please report it here on UserVoice (in a new thread) with supporting assets like:
    A) a test file,
    B) detailed steps to replicate the issue
    C) any…

    Mathias Pedersen supported this idea  · 
  2. 4 votes

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    1 comment  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello All,

    Thank you for your support. The issue is now fixed in the latest update of InDesign.
    Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

    If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

    Let us know if the issue is resolved for you in InDesign 14.0.

    Thanks,
    Abhinav Kaushik
    InDesign Team

    Mathias Pedersen shared this idea  · 
  3. 56 votes

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    63 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

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    Mathias Pedersen commented  · 

    InDesign Version: Adobe InDesign CC 13.0.1
    Operating System: macOS High Sierra version 10.13.2
    Computer: MacBook Pro (Retina, 15-inch, Mid 2015)

    Steps to reproduce the issues:
    1. Open InDesign and create a new document, do some work in it
    2. Save the document
    3. Leave the machine for a while so that it automatically goes to sleep (depending on the settings on your Mac), or close the lid for a while.
    4. Try to save the document using Save or Save as, or try to open any InDesign file on your Mac.

    Expected result: The document should save as normal, or the InDesign file should open as normal.
    Actual result: When trying to save any open document, I get the error shown in attachment opening_error (translated from Norwegian to English, so the wording might be a bit different): "Can't process the request due to a database error. The file {filename} is broken. (Error code: 0)"
    When trying to open a new document, I get the error shown in attachment saving_error (aslo translated from Norwegian to English): "Can't open file {filename}. The file {filename} is broken (error code: 4)"

    Extra notes:
    I'm able to export the document as an IDML, PDF etc. but not save as an Indd. I'm also able to work and import assets in the document etc.
    This has happened several times with several different InDesign documents, and it always works to restart InDesign and open any of the documents InDesign claimed to be broken before the restart.
    I am pretty sure that this error started to occur when I updated from InDesign CC (2017) to the newest version (13.X), but it could also be related to my update from macOS Sierra til macOS High Sierra.

    Mathias Pedersen supported this idea  · 

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