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Jeniffer Acosta

← Adobe InDesign

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7 results found

  1. Proportional Scaling Using Shift Button Not Working

    108 votes

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    280 comments  ·  Adobe InDesign: Bugs » Graphics/Images/Assets  ·  Admin →
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    Resolved For User  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for your patience all this while; we really appreciate your support!

    Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

    For now I request you to follow the below provided KB doc for the quick workaround of the problem.
    https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

    In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

    Regards,
    Abhinav Kaushik
    InDesign Team

    Jeniffer Acosta supported this idea  · 

  2. when I hold shift or shift+command and try to scale it doesn't work

    5 votes

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    0 comments  ·  Adobe InDesign: Bugs » Others  ·  Admin →
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    Jeniffer Acosta supported this idea  · 

  3. cmd+shift G

    3 votes

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    1 comment  ·  Adobe InDesign: Bugs » UI/UI Scaling  ·  Admin →
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  4. shortcuts: shift + end / shift + pos1 does not work any more

    2 votes

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    0 comments  ·  Adobe InDesign: Bugs » Text/Story/Table  ·  Admin →
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  5. cmd+shift+N

    4 votes

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    0 comments  ·  Adobe InDesign: Bugs » UI/UI Scaling  ·  Admin →
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  6. shift doesn't work at all

    16 votes

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    6 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Admin →
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    Resolved For User  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Hello All,

    Thank you for your patience all this while; we really appreciate your support!

    Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

    For now I request you to follow the below provided KB doc for the quick workaround of the problem.
    https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

    In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

    -
    Sanyam Talwar
    InDesign Team

    Jeniffer Acosta supported this idea  · 

  7. Las teclas Shift no funcionan, a ratos sí y a ratos no. Esto mismo me sucedió hoy con Illustrator pero con la actualización se solucionó.

    1 vote

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    0 comments  ·  Adobe InDesign: Bugs » Accessibility  ·  Admin →
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    Jeniffer Acosta shared this idea  · 

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