27 results found

1. Quick apply crashes Indesign with Page Tool selected

   Indesign 2020 - 15.0.3 (macOS Mojave 10.14.6)
   1. Select page with Page Tool
   2. Trying to execute Quick Apply (via keyboard shortcut or clicking on icon) --> Indesign crash
   3. If page is NOT selected everything is OK

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   1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Thanks for reporting this issue.

   We’re looking into it.

   —
   Adobe InDesign team

2. Crash: "Keep Lines Together" (All) and disabled "Allow Split Footnotes" crashes InDesign if there are footnotes in a table

   100% reproducible on InDesign 15.0.2 on Windows 10.
   Sample document for easy reproduction: https://www.dropbox.com/s/iirawdsvd27l95l/indesign%20crash.indd?dl=1

   Starting point:
   1. I have a table containing some footnotes.
   2. Footnotes are not allowed to be split.
   3. The table (including footnotes) doesn't fit in the frame, so the last row jumps to the next frame.

   To crash InDesign:
   1. Place the text marker in the paragraph containing the table.
   2. Go to Keep Options.
   3. Check "Keep Lines Togheter" and "All Lines in Paragraph".

   Result: InDesign immediately hangs and you have to force quit.

   Please fix? Should be easy to track down the internal cause with the sample document and reliable reproduction. :)

   ---

   Ps: This was a bit time consuming to track down when my document spanned 100 pages and changes many pages away caused the table to move and crash InDesign. -.-

   100% reproducible on InDesign 15.0.2 on Windows 10.
   Sample document for easy reproduction: https://www.dropbox.com/s/iirawdsvd27l95l/indesign%20crash.indd?dl=1

   Starting point:
   1. I have a table containing some footnotes.
   2. Footnotes are not allowed to be split.
   3. The table (including footnotes) doesn't fit in the frame, so the last row jumps to the next frame.

   To crash InDesign:
   1. Place the text marker in the paragraph containing the table.
   2. Go to Keep Options.
   3. Check "Keep Lines Togheter" and "All Lines in Paragraph".

   Result: InDesign immediately hangs and you have to force quit.

   Please fix? Should be easy to track down the internal… more

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   3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Under Review  ·  amaarora responded

   Thanks for reporting the issue. We are reviewing it

   -InDesign Team

3. Adding htmlItem then closing document crashes inDesign on Mac

   We are developping a plugin for inDesign and while testing a new feature on a Mac we noticed that sometimes InDesign was crashing. We managed to reproduce this bug in a very simple indesign script that make inDesign crash 100% of the time and I'm looking for a way to get around this inDesign bug.

   The crash occurs when we programatically add an htmlItem to a pageItem then close the document too quicky, It's only on Mac, doing that on windows works perfectly. The crash error seems to be a memory usage problem on inDesign's side.

   Here is the script code :

   var document = app.activeDocument;
   
   var sourcePageItem = document.allPageItems[0];

   sourcePageItem.htmlItems.add(
   
   document.activeLayer,
   
   LocationOptions.AT_END,
   
   sourcePageItem,
   
   {
   
   geometricBounds: sourcePageItem.geometricBounds,
   
   htmlContent: '<b>Hello</b>',
   
   }
   
   );

   document.close(SaveOptions.NO);

   other observations :

   -Doing a sourcePageItem.htmlItems[0].remove(); to remove the htmlItem after adding it doesn't change anything, so the problem comes from using the function htmlItems.add() and not having an htmlItem in the document.
   -Delaying the close by using $.sleep(5000) before fix the crash, but we can't rely on it as the delay needed increase with the number of htmlItems added and it might be different from a computer to another due to performances.
   -Saving the document or not doesn't change anything

   I've added my clean document with just a rectangle frame, the script and the crash report on this url : https://we.tl/t-uFpX658s0o since we can't add an indeed file to the post

   If there is no way to fix it, do you have an idea to get around this inDesign bug ?

   We are developping a plugin for inDesign and while testing a new feature on a Mac we noticed that sometimes InDesign was crashing. We managed to reproduce this bug in a very simple indesign script that make inDesign crash 100% of the time and I'm looking for a way to get around this inDesign bug.

   The crash occurs when we programatically add an htmlItem to a pageItem then close the document too quicky, It's only on Mac, doing that on windows works perfectly. The crash error seems to be a memory usage problem on inDesign's side.

   Here is the script… more

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   2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Under Review  ·  amaarora responded

   Thanks for reporting the issue. We are reviewing it

   -InDesign Team

4. InDesign hangs while exporting to ICML

   CC 2018 – ICML Export is hanging when trying to export.

   See attached example file*, the text box highlighted on page 4 is what is causing the problem. In the export file produced (if this box is removed) the other boxes are incorrectly formatted.

   • An .indd or .idml file was not allowed so unable to attach this but can provide if required.
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   Under Review  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Thanks for reporting the issue to us. We are currently investigating the issue.

   Regards
   InDesign Team

5. InDesign 2018 crashing when I go to linked endnote text

   I'm working with linked endnotes in InDesign 2018 (version 13.1), but my file originated in InDesign 2015 (I skipped 2017). I have already saved the document as an InDesign 2018 file but seem to be having problems importing a document with linked endnotes.

   I'm starting with an old InDesign file because I'm working on volume 2 of a multi-book series and want to maintain all my old styles. I don't know if that's relevant, but I have worked successfully placing linked endnotes from word in previous books already. In this one, the endnote references appear to have links but when I click on "Go to Endnote Text" from the reference point, my document crashes. When I try to add an endnote point, my document also crashes. I think the endnotes exist somewhere because there is a paragraph style and a few character styles that I can't seem to find in the document but apparently exist somewhere.

   I don't actually know if this problem is an issue with the original Word document or with InDesign but I'm really hoping this issue can be resolved before I have to import the other chapters in this book.

   Thanks!

   I'm working with linked endnotes in InDesign 2018 (version 13.1), but my file originated in InDesign 2015 (I skipped 2017). I have already saved the document as an InDesign 2018 file but seem to be having problems importing a document with linked endnotes.

   I'm starting with an old InDesign file because I'm working on volume 2 of a multi-book series and want to maintain all my old styles. I don't know if that's relevant, but I have worked successfully placing linked endnotes from word in previous books already. In this one, the endnote references appear to have links but when… more

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   Under Review  ·  amaarora responded

   Hi,
   Thanks for reporting this issue.
   We have been able to reproduce the issue locally.

   -Aman

6. Cannot convert indd to idml

   When trying to convert attached indd (7888 kb) to idml, completed idml file is corrupted (237 kb).
   Adobe InDesign 13.0.1

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   Under Review  ·  Abhinav Kaushik responded

   Thank you for reporting the issue.
   We are currently looking into it.

7. ID crashes when exporting to PDF, but not to JPEG

   I'm using InDesign 13.1 for a simple 12 page booklet (see attached)

   First issue: ID was doing background work on a file for about 4 days and then ID crashed. Now whenever I open the program it asks me if I want to do "Automatic Recovery" for the file. If I click YES or CANCEL the program crashes. If I click NO the program stays open and I can continue to work. But if I go to export the 12 page booklet to PDF it crashes.

   I have: (1) uninstalled and reinstalled ID; (2) tried to export the file to a JPEG (which did NOT crash ID); (3) tried to export a different file to PDF (ID crashed);

   There's nothing unusual about fonts or graphics here. My ID skills are very VERY basic. Thoughts? Help? PLEASE?

   I'm using InDesign 13.1 for a simple 12 page booklet (see attached)

   First issue: ID was doing background work on a file for about 4 days and then ID crashed. Now whenever I open the program it asks me if I want to do "Automatic Recovery" for the file. If I click YES or CANCEL the program crashes. If I click NO the program stays open and I can continue to work. But if I go to export the 12 page booklet to PDF it crashes.

   I have: (1) uninstalled and reinstalled ID; (2) tried to export the file to… more

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   Under Review  ·  amaarora responded

   Hi,
   Thanks for reporting the issue. We have been able to locally reproduce the issue that refers to “ID crashes when exporting to PDF, but not to JPEG”

   -Aman