Emily Dyer

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  1. 157 votes

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    228 comments  ·  Adobe InDesign: Bugs » Others  ·  Flag idea as inappropriate…  ·  Admin →
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    Emily Dyer commented  · 

    We've also made sure our systems are updated to latest version of OS Catalina, have cleared all font caches both through suitcase and manually clearing for system/fontbook.

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    Emily Dyer commented  · 

    Since latest update to Indesign 2020 our team is having issues with system fonts erratically not viewing properly and showing up as errors.

    We have tried turning suitcase fusion on and off and the problem persists either way.

    With suitcase fusion off and working from packaged files only, the font files are correctly packaged into the document fonts folder. However when you open the document:

    1. The document opens and shows some variations of system ttc font families as "missing font" errors. The fonts don't display correctly and the error stays.

    2. Usually if you close the document and open it is second time, the fonts all show properly and the font errors disappear. This may stay this way while working on the file, or it may turn into gibberish again when you either save the file or export a pdf. However, the file still shows "no errors". Strangely despite the garbled looking document, the exported pdf still is correct with no font issues.

    3. On consecutive openings you may get either of these variations.

    The font we're mainly experiencing the problem with is Avenir Next medium. Also a few others. We tried creating a new clean document, setting a page with Avenir Next medium selected from the font menu in indesign, then save and package. Even with this clean file, we experienced the font error issues.

    Please help, we are creating large book projects and can't afford to have a font issue in a book we've spent weeks typesetting!

    Thanks!

    Emily Dyer supported this idea  · 
  2. 7 votes

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    5 comments  ·  Adobe InDesign: Bugs » PDF Comments  ·  Flag idea as inappropriate…  ·  Admin →

    Fix for this issue is now available in the latest update of InDesign 2020 – that is, InDesign 15.0.1

    In the Creative Cloud Desktop application, click on the Updates section on the left. You should be able to see the Update available for InDesign. Please update your InDesign application to this version to try out the fix.

    Let us know in the comments section if you face any problem with the updation process.


    Adobe InDesign Team

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    Emily Dyer commented  · 

    Yes, also having this problem after updating to Indesign 2020. When importing pdf comments, many are mapping to the master pages instead of the live page in the document where they should be located. We have not been able to figure out why this is happening with some of the comments. Have used the pdf comment import reliably on large book documents since it came out, and have never had this problem before. Please help! We have editors making hundreds of comments on book projects and having them mapping to the master pages will be a disaster!

    Emily Dyer supported this idea  · 
  3. 131 votes

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    92 comments  ·  Adobe InDesign: Bugs » PDF Export  ·  Flag idea as inappropriate…  ·  Admin →

    Fix for this issue is now available in the latest update of InDesign 2020 – that is, InDesign 15.1.2

    In the Creative Cloud Desktop application, click on the Updates section on the left. You should be able to see the Update available for InDesign. Please update your InDesign application to this version to try out the fix.

    Let us know in the comments section if you still face this problem.


    Adobe InDesign Team

    Emily Dyer supported this idea  · 

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