Emily Dyer
My feedback
3 results found
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Major System Font Issue!
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Capture d’écran 2020-05-14 à 06.20.11.jpg 300 KB -
simple-file-font-not-ok.png 841 KB -
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previously-packaged-file.png 2225 KB -
previously-packaged-file-2.png 1013 KB -
Seconod simple file with Bondoni-opens fine.png 1085 KB -
Screen Shot Font shut off when exporting.png 1367 KB -
Packaged file-with errors.png 1013 KB -
Packaged file-Says no errors.png 2225 KB -
Screen Shot 2020-03-04 at 9.35.59 AM.png 841 KB -
Screen Shot 2020-03-04 at 9.36.28 AM.png 833 KB -
Screen Shot 2020-03-04 at 10.01.38 AM.png 2722 KB
166 votesThe fix for this issue is now available in the latest update of InDesign – version 16.1
Please update to this version to get the fix.—
Adobe InDesign teamAn error occurred while saving the comment An error occurred while saving the comment Emily Dyer
commented
Since latest update to Indesign 2020 our team is having issues with system fonts erratically not viewing properly and showing up as errors.
We have tried turning suitcase fusion on and off and the problem persists either way.
With suitcase fusion off and working from packaged files only, the font files are correctly packaged into the document fonts folder. However when you open the document:
1. The document opens and shows some variations of system ttc font families as "missing font" errors. The fonts don't display correctly and the error stays.
2. Usually if you close the document and open it is second time, the fonts all show properly and the font errors disappear. This may stay this way while working on the file, or it may turn into gibberish again when you either save the file or export a pdf. However, the file still shows "no errors". Strangely despite the garbled looking document, the exported pdf still is correct with no font issues.
3. On consecutive openings you may get either of these variations.
The font we're mainly experiencing the problem with is Avenir Next medium. Also a few others. We tried creating a new clean document, setting a page with Avenir Next medium selected from the font menu in indesign, then save and package. Even with this clean file, we experienced the font error issues.
Please help, we are creating large book projects and can't afford to have a font issue in a book we've spent weeks typesetting!
Thanks!
Emily Dyer
supported this idea
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8 votes
Fix for this issue is now available in the latest update of InDesign 2020 – that is, InDesign 15.0.1
In the Creative Cloud Desktop application, click on the Updates section on the left. You should be able to see the Update available for InDesign. Please update your InDesign application to this version to try out the fix.
Let us know in the comments section if you face any problem with the updation process.
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Adobe InDesign TeamAn error occurred while saving the comment Emily Dyer
commented
Yes, also having this problem after updating to Indesign 2020. When importing pdf comments, many are mapping to the master pages instead of the live page in the document where they should be located. We have not been able to figure out why this is happening with some of the comments. Have used the pdf comment import reliably on large book documents since it came out, and have never had this problem before. Please help! We have editors making hundreds of comments on book projects and having them mapping to the master pages will be a disaster!
Emily Dyer
supported this idea
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135 votes
Fix for this issue is now available in the latest update of InDesign 2020 – that is, InDesign 15.1.2
In the Creative Cloud Desktop application, click on the Updates section on the left. You should be able to see the Update available for InDesign. Please update your InDesign application to this version to try out the fix.
Let us know in the comments section if you still face this problem.
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Adobe InDesign TeamEmily Dyer
supported this idea
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We've also made sure our systems are updated to latest version of OS Catalina, have cleared all font caches both through suitcase and manually clearing for system/fontbook.