Gerhard Weinhäusel

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    8 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released InDesign 2020.1.1(v15.1.1.103) with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :
    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)


    Adobe InDesign Team

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    Gerhard Weinhäusel commented  · 

    InDesign 2020 15.0.1: The problem is still there. It depends on the number of individual chapter files - currently 156. If I combine individual chapters and thereby reduce the total number of chapters, I can create the index.
    As a programmer, I say: Apparently a buffer / variable somewhere is too small.

    Gerhard Weinhäusel supported this idea  · 
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    Gerhard Weinhäusel commented  · 

    I have the same problem:

    Indesign CC 2019 14.0.3 and Indesign CC 2020 15.0:
    Crash when generating the index in a book with many chapters.
    The book has 156 chapters (from 1 page to 30 pages) - when updating the index reproducible crash.
    The book has 822 pages.

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    3 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.


    Adobe InDesign Team

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    Gerhard Weinhäusel commented  · 

    Das Zusammenfassen einzelner Kapitel zu einem Sammelkapitel löst das PRoblem. Wir haben 28 Kapitel in 3 Sammelkapitel zusammengefasst. Das Buch hat jetzt 128 Dokumente und immer noch 822 Seiten und Indesign 2019 14.0.3 kann jetzt den Index generieren. Aus Programmiersicht: Da ist ein Puffer zu klein.

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    1 comment  ·  Adobe InDesign: Bugs » Book/TOC  ·  Flag idea as inappropriate…  ·  Admin →
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    Gerhard Weinhäusel commented  · 

    Combining individual chapters into a collective chapter solves the problem. We have summarized 28 chapters in 3 collective chapters. The book now has 128 documents and still 822 pages, and Indesign 2019 14.0.3 can now generate the index. From the programming point of view: There is a buffer too small.

    Gerhard Weinhäusel shared this idea  · 

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