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Edward Cook

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  1. 12 votes

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    Edward Cook commented  · 

    I just experienced this issue. I was very frustrated as updating the program, quitting the program, restarting the computer, etc. did not fix it. Google brought me to this page, and I'm so thankful for the "fix" posted by @KevLlewellyn which worked for me.

  2. 135 votes

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    We've just released InDesign 17.2.1 version which addresses this issue.

    Please update to this latest version using Creative Cloud Desktop application.


    In case the fix does not work immediately for you, please try the following:

    1) Quit InDesign.

    2) Delete the following:

    on Mac:

    /Users/[yourname]/Library/Caches/Adobe InDesign

    /Users/[yourname]/Library/Preferences/Adobe InDesign


    on Win:

    C:\Users\[yourname]\AppData\Roaming\Adobe\InDesign

    C:\Users\[yourname]\AppData\Local\Adobe\InDesign



    Relaunch InDesign & see if it works properly now.


    --

    InDesign team

    Edward Cook supported this idea  · 
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    Edward Cook commented  · 

    Confirmed here on Windows 10. Had to roll back from InDesign 17.2 to 17.01 for it to recognize certain fonts.

  3. 91 votes

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    FIXED  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 14.0.3

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 14.0.3
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    Edward Cook supported this idea  · 

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