April LeDuc

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  1. 46 votes
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    6 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for your patience all this while.
    We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
    We have concluded our investigation and have come up with few findings.

    1. For many of the users the issue got fixed after updating InDesign to a newer version.
    2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
    3. For few, the issue was intermittent and is no longer reproducible.
    4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

    We have created separated threads for these issues and we are now working towards resolving them.

    However, over the time this thread…

    April LeDuc supported this idea  · 
  2. 3 votes
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    0 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
    April LeDuc supported this idea  · 
  3. 12 votes
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    8 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for reporting the issue to us.

    In the latest version of InDesign, Id 14.0.3
    We have fixed multiple scenarios where the movement of objects was found to be slow.

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 14.0.3
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    April LeDuc supported this idea  · 
  4. 7 votes
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    3 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
    April LeDuc commented  · 

    We are experiencing similar issue where all or part of the items on the document will disappear. Not just Vector graphics, but tiff images and text boxes. We don't have to be doing a transform like resizing either, a simple move of a text box over a picture box can cause the items to disappear. In order to get them to reappear we also have to force the screen to redraw. We are also working in Windows 10 and InDesign 13.1x64

    April LeDuc supported this idea  · 
  5. 32 votes
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    49 comments  ·  Adobe InDesign: Bugs » UI  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for your support all this while. The issue is now fixed in the latest update of InDesign.
    Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

    If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

    Let us know your feedback in the comment section.

    Thanks,
    Abhinav Kaushik
    InDesign Team

    April LeDuc supported this idea  · 

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