Livio Udina

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  1. 10 votes
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    15 comments  ·  Adobe InDesign: Bugs » Graphics/Images/Assets  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for your patience all this while, We have concluded our investigation into the issue and below is our finding.

    This issue is due to the use of a specific version of Extensis Universal Type client: version 6.1.6.
    The issue is reproducible only with Id 2018 as Extensis UTC 6.1.6 is not compatible with Id 2019.

    Please note:
    If you are using Extensis UTC 6.1.6 with InDesign 2018 please use any other version of Extensis UTC which is compatible with Id 2018 to avoid this issue.

    Or you can upgrade to Id 2019 and used compatible version of Extensis UTC.

    Thanks,
    InDesign Team

    Livio Udina commented  · 

    Extensis has a new version of client. Version 6.1.7. it should do the trick.

    Livio Udina commented  · 

    Funny you should say that. I suspected it was UTS this morning while troubleshooting another user within my company. Besides the linking "modified" issue we were experiencing some rainbow pinwheel freezing as well. We disabled UTS and everything worked fine. I even disconnected from the server completely, restarted, and established connection and the freezing stopped, but the modified links came up again. I think there is definitely a correlation. I haven't tried to downgrade my UTS version yet, but will let everyone know if I do and the results. Thanks Uwe.

    Livio Udina commented  · 

    Ive been in contact with Adobe Tech support. It is now escalated for a fix and update. The only workaround is to use Indesign 2017 version and not the 2018 version. By using Indesign 2017 you do not get these modified warnings. Ill keep you all posted once I hear anything else.

    Livio Udina shared this idea  · 
  2. 46 votes
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    6 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for your patience all this while.
    We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
    We have concluded our investigation and have come up with few findings.

    1. For many of the users the issue got fixed after updating InDesign to a newer version.
    2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
    3. For few, the issue was intermittent and is no longer reproducible.
    4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

    We have created separated threads for these issues and we are now working towards resolving them.

    However, over the time this thread…

    Livio Udina supported this idea  · 
  3. 1 vote
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    1 comment  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
    Livio Udina commented  · 

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