Lisa

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  1. 3 votes
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    2 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →
    Lisa commented  · 

    I actually have this issue along with InDesign freezing up every time I do something, randomly or not randomly. It also freezes Finder and other software like Chrome and Word. I've done all the updates and nothing has fixed it. I can't find any support on fixing this or any word on updates to resolve these major issues.
    I have lost about 1-3 hours a day at my job in just force restating and working with IT only to figure this out myself.

  2. 3 votes
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    1 comment  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

    Lisa supported this idea  · 

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