My feedback

  1. 103 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Hello All,

    Thank you for your patience all this while; we really appreciate your support!

    Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

    For now I request you to follow the below provided KB doc for the quick workaround of the problem.

    In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

    Abhinav Kaushik
    InDesign Team

    An error occurred while saving the comment
    Dean commented  · 

    Please help. Adobe this problem is driving me crazy. I have search all across the internet and tried all the known fixes (delete prefs, remove Wacom prefs, remove WebRoot, closing Safari, restart, etc.) and none of them have worked.

    This problem seems to have been going on out in the community for year and the solution seems to keep changing.

    I'm using InDesign 15.0.1 on a mac running Catalina.

    Please Help! Dean

Feedback and Knowledge Base