86 votes253 comments · Adobe InDesign: Bugs » Graphics/Images/Assets · Flag idea as inappropriate… · Admin →
Thank you for your patience all this while; we really appreciate your support!
Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.
For now I request you to follow the below provided KB doc for the quick workaround of the problem.
In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.
An error occurred while saving the commentBarry commented
Proportional scaling, duplicating, moving objects works for a while after restarting my Mac in ID 2020. but then mysteriously stops working. Not sure what is triggering it. I need the shift+mouse shortcuts!
Same for ID 2019.
Update 12/13: For those of you on Macs, I reset the PRAM a few times, and it seems to have fixed the issue, temporarily. I'm back in business! :) Not sure what the Windows equivalent would be.