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    Hello All,

    Thank you for your patience all this while; we really appreciate your support!

    Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

    For now I request you to follow the below provided KB doc for the quick workaround of the problem.
    https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

    In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

    Regards,
    Abhinav Kaushik
    InDesign Team

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    Anonymous commented  · 

    As I'm seeing from the most recent comments, this bug has reappeared in InDesign 2020. The keyboard shortcut Cmnd+Shift+drag doesn't scale objects proportionally and Option+drag doesn't duplicate objects. I quit Safari but still no change. This only happens on a Mac for me. I tried InDesign 2020 on a Windows PC and didn't encounter the problem. The shortcuts are working in Illustrator 2020 though. I checked Terminal on the Mac and confirmed that I don't have Secure Keyboard Entry activated either. Please help!

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