Addressing this problem has been tricky for us given the random nature of the issue.
Determined to resolve the issue, we had launched our investigation into the matter to identify the root cause and fix it.
Many of you must have received email from us seeking more details about the issue.
We have concluded our investigation and came up with the below mentioned finding:
It was found that, most of the times, users were trying to drag an empty polygon which was leading the confusion because the legacy behaviour of InDesign allows dragging of polygon only from its edges or the centre most point.
If the user tries to drag it from any other position, the object cannot be moved.
We have tried to improve the user experience in this regard. You can try the same in InDesign’s latest version id 14.0.3.
Please download and install id 14.0.3 and let us know your feedback on the new experience.
Note:
If you are unable to drag other types of objects (other than empty polygons), please check the memory usage of your system. It has been observed that when the memory usage reaches the critical level, dragging of the objects become difficult.
As a workaround, you may either try to close some applications or restart the system.
Regards,
InDesign team
Hello All,
We thank you for your patience all this while.
Addressing this problem has been tricky for us given the random nature of the issue.
Determined to resolve the issue, we had launched our investigation into the matter to identify the root cause and fix it.
Many of you must have received email from us seeking more details about the issue.
We have concluded our investigation and came up with the below mentioned finding:
It was found that, most of the times, users were trying to drag an empty polygon which was leading the confusion because the legacy behaviour of InDesign allows dragging of polygon only from its edges or the centre most point.
If the user tries to drag it from any other position, the object cannot be moved.
We have tried to improve the user experience in this regard. You can try the same in InDesign’s latest…
hi guys, i think i know what the issue is with this, i work on mac, so i work in an agency where we do ads, we use even the latest indesign 2019, and there has been more than one of my employees who had this problem, i went around asking some of my employees about this known issue, so one of them asked me what browser im using, so i said Safari, he said thats the problem, i must switch to a different browser, such as chrome or firefox. he said some how having the Safari browser open while you using InDesign, it somehow messes with you the InDesign program, so yeah, use a different browser. but you will have to restart you machine first, thereafter, use a different browser if you streaming videos or listening to music. Hope this helps...
Anonymous
hi guys, i think i know what the issue is with this, i work on mac, so i work in an agency where we do ads, we use even the latest indesign 2019, and there has been more than one of my employees who had this problem, i went around asking some of my employees about this known issue, so one of them asked me what browser im using, so i said Safari, he said thats the problem, i must switch to a different browser, such as chrome or firefox. he said some how having the Safari browser open while you using InDesign, it somehow messes with you the InDesign program, so yeah, use a different browser. but you will have to restart you machine first, thereafter, use a different browser if you streaming videos or listening to music. Hope this helps...