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    Hello All,

    Thank you for your patience all this while; we really appreciate your support!

    Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

    For now I request you to follow the below provided KB doc for the quick workaround of the problem.
    https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

    In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

    Regards,
    Abhinav Kaushik
    InDesign Team

    Anonymous commented  · 

    For what it’s worth folks:

    Been having a play this morning, and if you take it slow and be very deliberate about your intention to rescale something proportionally, Indesign does seem to acknowledge this - albeit temperamentally.

    Use the Scale Tool rather than just the Selection Tool, hold down the shift key before clicking on a point and draw the point in as closely as you can on a 45 degree angle. Seem to work most of the time - even with grouped elements.

    Not a fix by any stretch, but might get us all through (somewhat slower and frustrated) until this lot get their act together.

    Hope it works for you.

    Anonymous commented  · 

    I’m not running any anti-virus software of any kind and it’s still an issue. Come on Adobe, sort this out! It’s fundamental stuff!

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