Addressing this problem has been tricky for us given the random nature of the issue.
Determined to resolve the issue, we had launched our investigation into the matter to identify the root cause and fix it.
Many of you must have received email from us seeking more details about the issue.
We have concluded our investigation and came up with the below mentioned finding:
It was found that, most of the times, users were trying to drag an empty polygon which was leading the confusion because the legacy behaviour of InDesign allows dragging of polygon only from its edges or the centre most point.
If the user tries to drag it from any other position, the object cannot be moved.
We have tried to improve the user experience in this regard. You can try the same in InDesign’s latest version id 14.0.3.
Please download and install id 14.0.3 and let us know your feedback on the new experience.
Note:
If you are unable to drag other types of objects (other than empty polygons), please check the memory usage of your system. It has been observed that when the memory usage reaches the critical level, dragging of the objects become difficult.
As a workaround, you may either try to close some applications or restart the system.
Regards,
InDesign team
Hello All,
We thank you for your patience all this while.
Addressing this problem has been tricky for us given the random nature of the issue.
Determined to resolve the issue, we had launched our investigation into the matter to identify the root cause and fix it.
Many of you must have received email from us seeking more details about the issue.
We have concluded our investigation and came up with the below mentioned finding:
It was found that, most of the times, users were trying to drag an empty polygon which was leading the confusion because the legacy behaviour of InDesign allows dragging of polygon only from its edges or the centre most point.
If the user tries to drag it from any other position, the object cannot be moved.
We have tried to improve the user experience in this regard. You can try the same in InDesign’s latest…
Hi there, I'm also faced some issue that I can't drag images to InDesign CS6. What i can do is I open the image with Paint > save as > JPEG File > rename the image.
And after then, I can drag the image without any error. But the problem is, it's keep continuing again and again. Can you guys give some advise, whether the camera setting is not compatible or there are another problem?
It's say; "Error encountered while reading JPEG image. Image may be damaged or incompatible. Resave the image with different setting and try again."
Mohd Khafiz Md Yunus
Hi there, I'm also faced some issue that I can't drag images to InDesign CS6. What i can do is I open the image with Paint > save as > JPEG File > rename the image.
And after then, I can drag the image without any error. But the problem is, it's keep continuing again and again. Can you guys give some advise, whether the camera setting is not compatible or there are another problem?
It's say; "Error encountered while reading JPEG image. Image may be damaged or incompatible. Resave the image with different setting and try again."
You can view the screen shot that I capture.
https://files.fm/u/zwdj7b2b#/view/Gambar+problem.jpg