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Erin

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  1. Proportional Scaling Using Shift Button Not Working

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    280 comments  ·  Adobe InDesign: Bugs » Graphics/Images/Assets  ·  Admin →
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    Resolved For User  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for your patience all this while; we really appreciate your support!

    Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

    For now I request you to follow the below provided KB doc for the quick workaround of the problem.
    https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

    In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

    Regards,
    Abhinav Kaushik
    InDesign Team

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    Erin commented  · 

    WHEN IS THIS GOING TO BE FIXED!!!???? Frustrated doesn't even come close to summing up the fury I have. I can't troubleshoot all of these random "fixes" for hours every time I use Indesign. I don't have security software, shutting down everything and restarting doesn't work. @Adobe ADMIN - can you please provide an update? I've been working in Indesign for 15 years and this has never happened before!!

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