Mark

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    41 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for reporting the issue and allowing us some time to complete our investigation into the issue.
    As the part of our investigation, we had reached out to many of you personally over email and we could come up with the below mentioned findings.

    1. For many of the users the issue got fixed after updating InDesign to a newer version.
    2. For the majority of the users the issue was intermittent and is no longer reproducible.
    3. We also found few cases where the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

    Please note that we have created separate threads for these issues and we are now working towards resolving them.

    However, over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created…

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    Mark commented  · 

    I don't find it to be of any coincidence that the new "rental" structure Adobe's adopted for its software use coincides with the sub-par quality of the latest software iterations. When you have a defective product you've bought, you return it for a replacement or refund. With this "usage agreement," you're in-between a rock and a hard place—paying for something that doesn't work as advertised, and clearly not under isolated circumstances. It will take a concerted movement away from this product to get anyone's attention at Adobe. Unfortunately, however, 2 things will occur: a new start-up company with resolutions to these issues will replace the complacent and lazy Adobe products/service; and the knee-jerk reaction from Adobe (with a flood of advertising dollars to buy back ex-user's interest) will fall on uninterested ears. Some people (and businesses) have to bottom out before they see the light.

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