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    Hello All,

    Thank you for your patience all this while; we really appreciate your support!

    Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

    For now I request you to follow the below provided KB doc for the quick workaround of the problem.
    https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

    In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

    Regards,
    Abhinav Kaushik
    InDesign Team

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    Tracy commented  · 

    Until Adobe is able to provide a solution to this issue, I have found an alternative that works for me, I hope this is useful to some of you who are experiencing the same frustration. Instead of clicking on the image within the frame I click on the actual frame, then press E then holding the shift key I resize the frame which will bring the image along with it. It may look out of proportion but when you stop dragging and let go of the shift key it snaps to proportion. Then you can click on the V button to get back to your normal work. I hope this helps. Tracy.

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    Tracy commented  · 

    I am having the same problem Adobe. Please fix this. It's a month since the request I am trying to proportionally scale an image that is within a frame. When I hold down the shift key and try to enlarge the image it goes out of proportion. It is a simple problem that seems to be had by many people. Please would you post a fix to this issue asap. I also do not have Webroot Virus Scanner software so this is not the problem.

    An error occurred while saving the comment
    Tracy commented  · 

    I am having the same problem Adobe. Please fix this. It's a month since the request for crying out loud. I am trying to proportionally scale an image that is within a frame. When I hold down the shift key and try to enlarge the image it goes out of proportion. It is a simple problem that seems to be had by many people. Please would you post a fix to this issue asap. I also do not have Webroot Virus Scanner software so this is not the problem.

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