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Brandon

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  1. Proportional Scaling Using Shift Button Not Working

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    280 comments  ·  Adobe InDesign: Bugs » Graphics/Images/Assets  ·  Admin →
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    Resolved For User  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for your patience all this while; we really appreciate your support!

    Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

    For now I request you to follow the below provided KB doc for the quick workaround of the problem.
    https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

    In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

    Regards,
    Abhinav Kaushik
    InDesign Team

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    Brandon commented  · 

    Same issue here..... Are you going to do something about this Adobe Admin or are you just going to keep saying "Can't see it from my house"?

    Resizing is completely not working regardless if trying to do so proportionally or not, using shift and or shift and command don't do squat now but make things impossible to work on. Yet oddly when you try to resize and go beyond the bounding box the image flips as it should?

    Obviously, this is affecting more than just a few people in the thread. It is an annoying bug that you need to acknowledge and fix ASAP!

    Not sure what more information you require... Perhaps stating what more information you require is a start?

    Here is a video screenshot showing the version of InDesign I am using on a mac os 10.13.2 along with showing the issue first hand. And BTW I am holding down the shift key and or the shift + Command key in this screenshot video.

    http://recordit.co/J5x1ufmjWU

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