Irene

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    18 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for patience while we were investigating into the root cause of the issue.
    During our investigation we identified that the issue manifests due to Symentec DLP antivirus software.

    Please find below steps to whitelist the application:
    1. From the Enforce console select System > Agents >Application Monitoring.
    2. Select the application to white list. If it is not listed, click on “add application” and provide at least one of the required application binaries.(Refer to Symentec DLP_Console.png for reference)
    Note: DLP attempts to validate every field populated. We recommend using as few as fields as needed. If the whitelist seems to fail, try changing which required field is populated or removing one of the other fields.
    3. Uncheck all of the detection channels under the “Application Monitoring Configuration.”
    4. Click on save and verify the application in the list of monitoring activities is unchecked.
    5. After making…

    Irene commented  · 

    Hello all! I am facing a CC InDesign Problem on Windows 7, 64. I can start the software from Creative Cloud but when I double-click the exe, it crashes immediately with this error:
    Problemsignatur:
    Problemereignisname: APPCRASH
    Anwendungsname: InDesign.exe
    Anwendungsversion: 13.0.1.207
    Anwendungszeitstempel: 5a09e82a
    Fehlermodulname: PMRuntime.dll
    Fehlermodulversion: 5.0.0.191
    Fehlermodulzeitstempel: 5a09e4ae
    Ausnahmecode: c0000005
    Ausnahmeoffset: 0000000000007615
    Betriebsystemversion: 6.1.7601.2.1.0.256.4
    Gebietsschema-ID: 2055
    Zusatzinformation 1: feca
    Zusatzinformation 2: feca8aaaeecbaaeec56ac9bf43949164
    Zusatzinformation 3: f2dc
    Zusatzinformation 4: f2dc453ae0693947b7fdd5b34302e26c

    does anyone has a clue how to solve this?
    I installed all the updates offered by Creative Cloud

    Thank you in advance and kind regards. Irene

    Irene supported this idea  · 

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