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1. InDesign crashes on launch with Faulty module "PMRuntime" unless launched as Administrator or Creative Cloud Application

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   23 comments  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for patience while we were investigating into the root cause of the issue.
   During our investigation we identified that the issue manifests due to Symentec DLP antivirus software.

   Please find below steps to whitelist the application:
   1. From the Enforce console select System > Agents >Application Monitoring.
   2. Select the application to white list. If it is not listed, click on “add application” and provide at least one of the required application binaries.(Refer to Symentec DLP_Console.png for reference)
   Note: DLP attempts to validate every field populated. We recommend using as few as fields as needed. If the whitelist seems to fail, try changing which required field is populated or removing one of the other fields.
   3. Uncheck all of the detection channels under the “Application Monitoring Configuration.”
   4. Click on save and verify the application in the list of monitoring activities is unchecked.
   5. After making these changes, test the whitelisted application to see if the issue is resolved.

   Regards,
   InDesign Team

   Hello All,

   Thank you for patience while we were investigating into the root cause of the issue.
   During our investigation we identified that the issue manifests due to Symentec DLP antivirus software.

   Please find below steps to whitelist the application:
   1. From the Enforce console select System > Agents >Application Monitoring.
   2. Select the application to white list. If it is not listed, click on “add application” and provide at least one of the required application binaries.(Refer to Symentec DLP_Console.png for reference)
   Note: DLP attempts to validate every field populated. We recommend using as few as fields as needed. If the whitelist seems to fail, try changing which required field is populated or removing one of the other fields.
   3. Uncheck all of the detection channels under the “Application Monitoring Configuration.”
   4. Click on save and verify the application in the list of monitoring activities is unchecked.
   5. After making… more

   An error occurred while saving the comment
   Irene commented  ·  Jan 30, 2018  ·  Edit…  ·  Delete…

   Hello all! I am facing a CC InDesign Problem on Windows 7, 64. I can start the software from Creative Cloud but when I double-click the exe, it crashes immediately with this error:
   Problemsignatur:
   Problemereignisname: APPCRASH
   Anwendungsname: InDesign.exe
   Anwendungsversion: 13.0.1.207
   Anwendungszeitstempel: 5a09e82a
   Fehlermodulname: PMRuntime.dll
   Fehlermodulversion: 5.0.0.191
   Fehlermodulzeitstempel: 5a09e4ae
   Ausnahmecode: c0000005
   Ausnahmeoffset: 0000000000007615
   Betriebsystemversion: 6.1.7601.2.1.0.256.4
   Gebietsschema-ID: 2055
   Zusatzinformation 1: feca
   Zusatzinformation 2: feca8aaaeecbaaeec56ac9bf43949164
   Zusatzinformation 3: f2dc
   Zusatzinformation 4: f2dc453ae0693947b7fdd5b34302e26c

   does anyone has a clue how to solve this?
   I installed all the updates offered by Creative Cloud

   Thank you in advance and kind regards. Irene

   Save Submitting...
   Irene supported this idea  ·  Jan 30, 2018