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Thank you for your patience all this while; we really appreciate your support!
Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.
For now I request you to follow the below provided KB doc for the quick workaround of the problem.
In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.
An error occurred while saving the commentLianne commented
I have the exact same problem, both with InDesign as with Adobe Muse. I can't use the SHIFT key and also the SHIFT + CMND doesn't work. It is a big problem Adobe, Please fix this! I tried to install a version earlier like 2017, didn't work at all. Nothing. So I can't fix it. I don't have the virus software they are talking about. So it can't be that...