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Thank you for your patience all this while; we really appreciate your support!
Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.
For now I request you to follow the below provided KB doc for the quick workaround of the problem.
In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.
An error occurred while saving the commentJoseph commented
Also having same problems listed, below - across all types of projects. Key functionality has simply disappeared. Why only only response from Admin since October 31 and no solution offered or even an effort to let us know that it is being worked on? This is clearly a big problem for everyone!
Jen commented · January 04, 2018 07:22 · Flag as inappropriate
Same as Ashleigh... came back from holidays and certain "shortcut" buttons not working:
• SHIFT KEY for quick drag proportional scaling,
• OPTION KEY for manual scaling,
• SHIFT KEY for moving objects vertical/horizontal,
• OPTION KEY to quick drag duplicate an object.
Very frustrating and slowing me down!!