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1. Can't drag objects

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   248 comments  ·  Adobe InDesign: Bugs » Others  ·  Delete…  ·  Admin →
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   FIXED  ·  Abhinav Kaushik responded

   Hello All,

   We thank you for your patience all this while.

   Addressing this problem has been tricky for us given the random nature of the issue.
   Determined to resolve the issue, we had launched our investigation into the matter to identify the root cause and fix it.

   Many of you must have received email from us seeking more details about the issue.

   We have concluded our investigation and came up with the below mentioned finding:

   It was found that, most of the times, users were trying to drag an empty polygon which was leading the confusion because the legacy behaviour of InDesign allows dragging of polygon only from its edges or the centre most point.
   If the user tries to drag it from any other position, the object cannot be moved.

   We have tried to improve the user experience in this regard. You can try the same in InDesign’s latest version id 14.0.3.

   Please download and install id 14.0.3 and let us know your feedback on the new experience.

   Note:
   If you are unable to drag other types of objects (other than empty polygons), please check the memory usage of your system. It has been observed that when the memory usage reaches the critical level, dragging of the objects become difficult.
   As a workaround, you may either try to close some applications or restart the system.

   Regards,
   InDesign team

   Hello All,

   We thank you for your patience all this while.

   Addressing this problem has been tricky for us given the random nature of the issue.
   Determined to resolve the issue, we had launched our investigation into the matter to identify the root cause and fix it.

   Many of you must have received email from us seeking more details about the issue.

   We have concluded our investigation and came up with the below mentioned finding:

   It was found that, most of the times, users were trying to drag an empty polygon which was leading the confusion because the legacy behaviour of InDesign allows dragging of polygon only from its edges or the centre most point.
   If the user tries to drag it from any other position, the object cannot be moved.

   We have tried to improve the user experience in this regard. You can try the same in InDesign’s latest… more

   An error occurred while saving the comment
   Lizette commented  ·  Apr 10, 2019  ·  Edit…  ·  Delete…

   Hi Abhinav,
   I no longer have this issue, I think because I updated my MacOS or InDesign. I work on an iMac (Retina 5K, 27-inch, Late 2014) usingMac OS Mojave, but am not sure what I was using when I had the issue. I had the issue for atleast 6 months, and I even spoke with an Adobe tech support person, but ultimately they were not able to help me. I am glad the issue was somehow resolved.

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   Lizette supported this idea  ·  Oct 24, 2018
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   Lizette commented  ·  Jan 12, 2018  ·  Edit…  ·  Delete…

   I am also dealing with this problem, since I think September 2017. Usually, drag and drop functions for a little while (maybe an hour or so?) before it suddenly stops working. I am using a late-2014 27" iMac running macOS Sierra 10.12.6 and InDesign CC 2018. I am also using a wired Apple mighty mouse, not sure if that helps!

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