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Thank you for your patience all this while; we really appreciate your support!
Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.
For now I request you to follow the below provided KB doc for the quick workaround of the problem.
In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.
An error occurred while saving the commentAlexander commented
I'm from Russia and so most of the the time I use my native language in my layout.
Right after updating to CC2018 I've found out that I can't use the keyboard shortcuts normally!
Now when I type the text in Russian and need to copy-paste, for example, I must switch the language to make 'Cmd+C' and 'Cmd+V' working.
It definitely didn't work this way when I used CC2017.
Please fix this!
Mac Mini 2012. OS X 10.11.6
Thanks!Alexander supported this idea ·