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12 votes
We have been able to reproduce the issue and it is currently under investigation.
Customers facing similar issue, please share the document with santalwa@adobe.com
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InDesign TeamAn error occurred while saving the comment CC supported this idea ·An error occurred while saving the comment CC commentedI am getting the same error. When I am trying to print certain jobs and trap setting is selected it gives me the error. (Print/Output/Trap Application Built in) I turn it off trap setting and then it lets me print. It was working in CC Indesign 16.1, but it has not worked in any newer versions that have come out afterwards. Not sure what update was made, but would you please fix it. We have called Adobe directly and the issue was supposed to be escalated, but it has been few months since we called with no resolution. Attached are images of the error and the trap setting that I am talking about.
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10 votesCC supported this idea ·
An error occurred while saving the comment CC commentedAny update on this?
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5 votes
An error occurred while saving the comment CC commentedAny solution?
An error occurred while saving the comment CC commentedSame here. Tech support said they would escalate the issue and get back to me, but here I am still waiting and it has been a few months. It seems InDesign 16.0 works still for trapping if you are able to get it from Tech Support. Not sure how it worked on previous versions before InDesign 16.04, and all of sudden in all the new versions it stopped working. How did that happen/ Why did they change this feature if it was not broken. Would this please be fixed already? How many votes or threads do we need to make for this to be addressed.
CC supported this idea ·
Any Update on a resolution. It happens to me when I am trying to print separations and leave the "Trapping: Application Built-In" option on. If I turn off it will print but if I have it on it will not and gives me the error shown above.