3 results found

1. InDesign 21.6 does not restore Last Used Settings from macOS print dialog with Canon PS driver

   I am using Adobe InDesign 21.6 on macOS Tahoe 26.7 with a Canon imagePRESS C650/C750 using Canon PS Printer Driver & Utilities 4.17.25.

   The Canon printer driver itself works correctly. When printing from Apple Preview, all printer-specific settings are correctly remembered under “Last Used Settings”, including paper source, simplex/duplex, resolution, brightness and toner density adjustments.

   The problem occurs only when the macOS printer dialog is opened from Adobe InDesign.

   Environment

   Adobe InDesign 21.6
   macOS Tahoe 26.7
   Intel iMac 27" 2020
   Canon imagePRESS C650
   Canon iPR C750 PS driver
   Canon PS Printer Driver & Utilities 4.17.25
   Printer connected via TCP/IP / LPD

   Steps to reproduce

   Open a new blank document in InDesign.
   Choose File > Print.
   Select the Canon printer.
   Click “Printer…” to open the macOS / Canon printer dialog.
   Select “Last Used Settings”.
   Change several printer-specific settings, for example:
   Paper source
   Simplex / Duplex
   600 / 1200 dpi
   Brightness On/Off and brightness level
   Toner Density Adjustment On/Off
   Cyan / Magenta / Yellow / Black toner density sliders
   Print the document.
   Open File > Print > Printer… again.

   Actual result

   The Canon-specific settings are not restored correctly. The printer dialog returns to different/default settings instead of the values used for the previous print job.

   This happens even with a newly created InDesign document.

   Expected result

   The macOS printer dialog should restore the exact settings from the previous print job when “Last Used Settings” is selected, just as it does when printing from Apple Preview.

   Important diagnostic information

   The issue does not appear to be caused by the Canon driver or by macOS itself:

   The same Canon printer and Canon PS driver correctly remember all settings when printing from Apple Preview.
   Another Canon printer on the same Mac correctly remembers duplex settings.
   A manually saved macOS “Print Job Preset” correctly restores all Canon-specific options.
   InDesign preferences were reset completely; the problem still returned.
   The issue also occurs in a brand-new InDesign document.
   Exporting an existing document to IDML and reopening it does not resolve the issue.

   Most importantly, macOS correctly saves the Canon printer settings in:

   ~/Library/Preferences/com.apple.print.custompresets.forprinter.<printer>.plist

   For example, the following values remain correctly stored before and after opening the printer dialog from InDesign:

   InputSlot
   CNDuplex
   Resolution
   CNUsePSBrightness
   CNPSBrightness
   CNTonerDensityAdjustment
   CNTonerDensity
   CNCTonerDensity
   CNMTonerDensity
   CNYTonerDensity

   Opening the printer dialog from InDesign does not modify these stored values. However, the Canon/macOS print dialog opened from InDesign does not restore them correctly.

   This suggests that the issue is in the interaction between InDesign’s print system and the macOS NSPrintInfo / printer driver interface, rather than in the Canon driver itself.

   Additional observation

   Temporarily switching to another printer inside InDesign and then switching back to the Canon printer can sometimes make the settings work again, but the problem returns later.

   This makes the issue especially problematic in a production print environment, because printer settings such as paper tray, toner density and duplex mode change frequently between jobs and must reliably retain the previous values.

   Requested investigation

   Please investigate whether InDesign 21.6 correctly passes/restores the macOS NSPrintInfo / last-used printer settings when opening the native macOS printer dialog.

   If you willst, kann ich dir auch noch eine kürzere Version für das Adobe Community Forum formulieren, damit dort möglichst schnell jemand von Adobe oder andere Druckereien reagieren.

   I am using Adobe InDesign 21.6 on macOS Tahoe 26.7 with a Canon imagePRESS C650/C750 using Canon PS Printer Driver & Utilities 4.17.25.

   The Canon printer driver itself works correctly. When printing from Apple Preview, all printer-specific settings are correctly remembered under “Last Used Settings”, including paper source, simplex/duplex, resolution, brightness and toner density adjustments.

   The problem occurs only when the macOS printer dialog is opened from Adobe InDesign.

   Environment

   Adobe InDesign 21.6
   macOS Tahoe 26.7
   Intel iMac 27" 2020
   Canon imagePRESS C650
   Canon iPR C750 PS driver
   Canon PS Printer Driver & Utilities 4.17.25
   Printer connected via TCP/IP /… more

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   Need More Info  ·  0 comments  ·  Print/Packaging  ·  Delete…  ·  Admin →
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2. InDesingから印刷するとsymbol書体が欠落する

   Symbol の Ohmが印刷すると欠落します。PDFで印刷するときちんと表示される。

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   0 comments  ·  Print/Packaging  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. However, we are unable to reproduce the issue inhouse and would need more information

   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

   Please share the information with us at sharewithID@adobe.com

   —

   Adobe InDesign Team

3. Print thumbnails to postscript — file unusable

   When I print thumbnails [or a booklet] to a postscript file, InDesign 15.0.2 creates the file, but it cannot be read in either Preview or Acrobat.

   You need to allow for a useable PS/PDF export for sharing thumbnails or booklets with colleagues who do not use InDesign.

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   2 comments  ·  Print/Packaging  ·  Delete…  ·  Admin →
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   Need More Info  ·  amaarora responded

   Hi,
   Have you started to face problems only after updating to 15.0.2 version of InDesign?
   Can you share a sample file and a video showing the steps you use for printing at amaarora@adobe.com?

   Thanks