24 results found

1. PDf

   I have updated to OSX 10.14 and now my InDesign freezes when I export a PDF. iMac specs attached. I have to force quit the application each time. The strange thing is that even though the app has frozen and the background task shows the PDF as partially complete it seems the PDF is actually being fully created.

   Running InDesign 13.1

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   1 comment  ·  PDF Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   We have released InDesign CC2019.0.2 with lot of stability fixes. If you are not on 14.0.2.324 then I would recommend you to upgrade to latest version as it is more robust.

   If you still face this issue even after updating, please send the following information to santalwa@adobe.com :
   • Error snapshot or video recording of the issue?
   • Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)? Please package the entire document(To package the document, Go to File → Package)
   • Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?

   Adobe InDesign Team

2. inDesign Form Fields are Hidden in Acrobat after Export

   I created two form fields in inDesign using the Buttons and Forms panel. When I export my pdf (interactive), I cannot see the form fields. Interestingly enough, when I click "Prepare Form" in Acrobat, the form fields appear, and without doing anything, I can save the pdf and the form fields will continue to work as expected. Obviously this is much more time-consuming than if the fields were just visible by default.

   My document is very simple: 1 page, a couple lines, minimal text, some hyperlinks (which all function correctly), and the two form fields.

   I believe it has something to do with the stack order of all the layers. I think they are getting mixed up during the export process. I have tried setting tab order with no success. I have also created a new layer just for the form fields in inDesign and made sure it was the top-most layer before exporting. That didn't work either.

   I recently started working on a new computer so its possible I need to toggle a setting or two that I may be unfamiliar with, I suppose?

   Any help is appreciated, thanks!

   I created two form fields in inDesign using the Buttons and Forms panel. When I export my pdf (interactive), I cannot see the form fields. Interestingly enough, when I click "Prepare Form" in Acrobat, the form fields appear, and without doing anything, I can save the pdf and the form fields will continue to work as expected. Obviously this is much more time-consuming than if the fields were just visible by default.

   My document is very simple: 1 page, a couple lines, minimal text, some hyperlinks (which all function correctly), and the two form fields.

   I believe it has something… more

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   0 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   The way you have described the issue you are facing is pretty simple and straight-forward. You don’t need to toggle any specific setting to specify Form Fields in InDesign or view them in Acrobat. The Form Fields are visible with a light-bluish background in Acrobat. Wonder what could be causing the issue to happen for you.
   Even though there doesn’t appear to be anything special in the document you are creating, could you share the same so that it can be looked at for troubleshooting?

   Adobe InDesign team

3. Wrong characters exported to PDF.

   My InDesign-Document uses 1 font only. After exporting a PDF, some character-combinations are replaced by a special character (see Screenshot). After closing and re-opening the document, the error doesn't appear again and the PDF file is exported normally.

   InDesign Mac CC 2018 (13.0.1)
   OS X Sierra 12.12.5
   Monotype Fontexplorer 6.0.3

   Thank you all!

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   1 comment  ·  PDF Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   We have released InDesign CC2019.0.2 with lot of stability fixes. If you are not on 14.0.2.324 then I would recommend you to upgrade to latest version as it is more robust.

   If you still face this issue even after updating, please send the following information to santalwa@adobe.com :
   • Error snapshot or video recording of the issue?
   • Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)? Please package the entire document(To package the document, Go to File → Package)
   • Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?

   Adobe InDesign Team

4. InDesign 2018 and High Sierra cannot export correct looking pdf

   pdf will export but it exports a previously saved file. I even tried saving as a new doc and still it exports to the older art.

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   0 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  Anasuiya Gupta responded

   Hi

   Please provide the following information:
   1. What version of InDesign CC (2018) are you using? Is it 13.0 or 13.0.1? You can verify this in the About box.
   2. What do you mean by “it still exports to the older art”? Do the linked files used older linked graphics or the file itself is exporting to an older version of the file?
   3. Is it specific to a particular file or is happening constantly with all the files?

   Also, please share the file with which you are seeing the issue, as a package with all links and fonts, at anasgupt@adobe.com

   Regards
   Anasuiya Gupta