Anonymous
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1 voteAnonymous
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109 votes
The fix for this issue is now available in the latest update of InDesign – that is, InDesign 15.0.2.
Please update your InDesign application to get this fix.
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Adobe InDesign teamAn error occurred while saving the comment An error occurred while saving the comment Anonymous
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Undo is now exhibiting this behavior for me. I've never seen this happen before, and it just started today. Not only is it reverting back to the last saved version when I undo, but if I redo, it doesn't even restore all of the changes I made, only some.
This has so far cost me about 45 minutes of work today alone. I'm really losing patience with Adobe products. InDesign, Illustrator, and Photoshop have been crashing multiple times each day for seemingly no reason, and so far Adobe's support has been abysmal and done next to nothing to help solve the issue. What am I paying for each month?
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3 votesAnonymous
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Ok, for everyone who is having this issue, here are the steps I was given by Adobe Support to solve for it (for macOS users):
- Quit out of all Adobe programs and Creative Cloud
- With Finder active, use the top menu to select Go and choose "Go to Folder..."
- Enter "~/library"
- Go to Preferences > Adobe InDesign and rename the "Version <number>" folder and rename it to "Version.Old.2"
- Go back to the ~/library folder and go to Caches > Adobe InDesign, and rename the "Version <number>" folder to "Version.Old"
- Reopen InDesign. It will make a new Version folder in each of those locations automatically.
This will cause you to lose your preferences and Workspaces though. You can recover that information by copying the related files from the Version.Old2 folder in Preferences. For instance, I copied my Workspace files (<Workspace Name>_CurrentWorkspace.xml and <Workspace Name>.xml into the new Version folder and after restarting InDesign, the Workspace was back. Scripts and other folders are also inside that Preferences folder.
Give this a shot if you are having this issue. It worked for me, but if it doesn't work for you, you can always copy all of the files from the Version.Old2 and Version.Old folders, paste them into the new ones, and delete the old and it'll put everything back where it was.