Siteroo

My feedback

  1. 28 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    37 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →

    The issue reported is at Apple’s end.
    Hence, Apple is recommending to update macOS to 10.15.x version in order to resolve this issue.

    Please update your macOS to Catalina. If you still face this issue in macOS 10.15 do add your comment in this thread.


    Adobe InDesign team

    An error occurred while saving the comment
    Siteroo commented  · 

    Just sent Adobe logs too via their log tool or it will come via email. https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html?source=accc&mv=product&mv2=accc#

    I will try restarting my Mac but not hopeful. Contacted Apple Support, they recommended Safe Mode boot by holding down shift key... https://support.apple.com/en-au/HT201262

    Just to reiterate, this doesn't seem to happen on the in-built Mac screen if I put InDesign on there.

    Maybe also, trying a fresh install or under a new Mac user might help? I heard Adobe Illustrator doesn't even run on the Surface Book 2 hah what?! https://answers.microsoft.com/en-us/surface/forum/all/surface-book-2-cant-deal-with-adobe-indesign/d7e177ff-bad7-4bc7-9a41-618076dc555d?auth=1

    An error occurred while saving the comment
    Siteroo commented  · 

    Logs from system.log if this helps soon after it happened:

    https://gist.github.com/stefancaliaro/c0c6ea25f383d0fef8f4a622a23f3e87

    An error occurred while saving the comment
    Siteroo commented  · 

    Seems to be affecting both CPU and GPU previews, even though my 13" Macbook Pro 2015 Mojave just has iGPU Intel Iris 6100. Please fix this Adobe, seems to be affecting only 4k external displays from reading around... they take more memory to display, seems like some kind of video limit is being reached causing the GPU/CPU to resent the visual external display each time.

    Siteroo supported this idea  · 

Feedback and Knowledge Base