Stefan Caliaro

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    37 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →

    The issue reported is at Apple’s end.
    Hence, Apple is recommending to update macOS to 10.15.x version in order to resolve this issue.

    Please update your macOS to Catalina. If you still face this issue in macOS 10.15 do add your comment in this thread.


    Adobe InDesign team

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    Stefan Caliaro commented  · 

    @RY, read my comments below, I fixed it by adjusting my refresh rate to 30Hz on the 4k external display.

    Try SwitchResX and choose a 30Hz version of your resolution.

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    Stefan Caliaro commented  · 

    I turned all my display preferences back to max and GPU on with object-level display mode on too :)

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    Stefan Caliaro commented  · 

    My Preferred resolution is 1080p@30Hz (HiDPI mode - 4k scaled to 1080p, meaning every logical pixel now has 4 physical pixels behind it to get that Retina smooth look) now so I don't get the flashing screen.

    My iGPU spec is also there too. Mojave 10.14.4. It's a maxed out 13" MacBook Pro 2015 model. :)

    I was using Adobe InDesign CC 2014 (ver 10.0.0.70) for so long on my old Mac because I had so many issues with 2019 on my new Mac like this Gujarati Sangam MN font word spacing issue, because CC 2019 uses a new layout rendering engine, but same .indd file type, sneaky Adobe https://forums.adobe.com/thread/2617540).

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    Stefan Caliaro commented  · 

    Hey guys,

    So after contacting useless Apple and Adobe support chats, I was left to solve it on my own, if there was ever going to be an immediate fix. I noticed this issue was definitely GPU/CPU related in the way it was outputting visuals to the screen and I had similar issues years ago with Xbox 360 being incompatible with 50Hz TVs and would require 60Hz TVs.

    SOLUTION: Download SwitchResX (It's a trusted program I've used since 2014, it allows you to manually adjust the screen resolution AND REFRESH RATE). https://www.madrau.com/srx_download/download.html

    I remember my old 13" MacBook Pro 2013 was only capable of 30Hz 4k output which explains why it never received this flashing black screen issue.

    So all had to do was adjust my refresh rate to be at 30Hz on 4k resolutions or use a lower resolution on my new 2015 13" MacBook Pro. (The more refresh rate, the more memory required to process the visual we see on the screen, it makes total sense why Adobe would reach the vRAM limit since it's an intense program and 4k externals use up WAY more vRAM in order to power two displays at once, and 4k is no easy feature to power even though it looks easy for today's Macs. - I remember researching this heavily before I bought my first MacBook Pro in 2014 because I wanted a 4k external display to be Retina like.

    I'd be curious to know if dGPU Macs also have this issue, I think I read some comments saying yes... Any how Adobe should definitely cap the refresh rate to 30Hz on 4k setups if this is the only fix or at least tell their users.

    I'll blog about this issue shortly. :) I tested multiple non HiDPI and HiDPI (4k) at 30Hz resolutions here and wasn't getting the flashing screen issue anymore when moving objects in InDesign:

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    Stefan Caliaro commented  · 

    Curious if this is also happening on Windows version, if we can run it on Parallels VM? My guess is it doesn't?

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    Stefan Caliaro commented  · 

    Has Adobe even looked at this issue yet? v14.0.2 and I basically can't work in InDesign 2019. It's unusable on multiple fronts, this black flashing issue upon nearly every option move (except when you CMD-Z or use keyboard arrow keys to move an object. I noticed the black screen flashing seems to only happen when dragging and dropping an object... Man Adobe really needs to get onto this, they need to hire more good quality software engineers and QA Testers, christ. I recorded it here again: https://www.youtube.com/watch?v=UhYoDoOdeqc Dell P2415Q 4k display. I tried turning down the quality to fastest but still same issue... wtf :( Maybe Intel driver issue but we have no say on Mac?

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    Stefan Caliaro commented  · 

    I've NEVER had this issue running Adobe InDesign 2014 v10.0.70 on my Yosemite 10.10.5 with same screen hardware but 2013 13" MacBook Pro.

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    Stefan Caliaro commented  · 

    Same thing here, seriously wtf Adobe?! I've already had another font issue with Gujarati Sangam MN having zero spacing in 2019 ver. https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/37487995-no-font-spacing-between-words-in-indesign-2019-14

    And now this: :( So poor form Adobe, seriously get this fixed ASAP. Dell 4k monitor P2415Q 3840x2160 @ 60Hz https://www.youtube.com/watch?v=UhYoDoOdeqc

    Fix your stuff! macOS Mojave 10.14.4, MacBook Pro 13" 2015. iGPU Intel Iris 6100 1536MB vRAM, 16GB RAM, 3.1GHz i7 CPU, 512GB SSD.

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    0 comments  ·  Adobe InDesign: Bugs » Text/Story/Table  ·  Flag idea as inappropriate…  ·  Admin →
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