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    As part of the investigation into the cause of this issue, we personally reached out to many of you over email. We have so far heard from only some of you.

    Of the responses we have received, the conclusion we’ve come to is:
    This issue was intermittent, happened once during the course of work but somehow got resolved and has not happened again. This issue can’t be reproduced now.

    Over a period of time, this thread has not thrown any fresh clues on why this issue seems to occur randomly for some and then seems to resolve itself. So we’re closing this thread.

    However, even though we’re closing this thread, if you again run into this issue any time on a consistent basis, please report it here on UserVoice (in a new thread) with supporting assets like:
    A) a test file,
    B) detailed steps to replicate the issue
    C) any…

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    MWallace commented  · 

    This issue just started. I finally switched to CC after years of CS5 and it was fine for the past month until now. I am on Mojave OS. The only new thing I've done in the last week is update the apps...hmm. It also won't let me go back to a prior edit (control Z on mac) which is hugely annoying.

    MWallace supported this idea  · 

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