James Cantwell

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    122 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Following up on the comments stating that the issue is yet not fixed, we did our investigation and found that, the issues being called out in the comment section, though maybe relevant but are different than the one for which this thread was originally created.

    This particular thread caters to a very specific case which has been fixed in the last update of InDesign.

    If you continue to face performance related issues with InDesign, we sincerely request you to create a separate thread so that we can categorize the performance related issues and address them completely.
    In addition to track the performance issues effectively, it will also enable us to reach out to you in a organised manner when we investigate into each category of performance issues.

    We are extremely sorry for the troubles you are facing with InDesign and we are determined to resolve them as efficiently…

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    James Cantwell commented  · 

    This is awful. I can't even USE InDesign due to the spinning beach ball. I have cleared my cache and preference files so many time I'm going blind. I have even reinstalled my MAC OS from scratch and ALL of my CC apps. to no avail. I've followed all of the steps in every forum post I've come across. I called Adobe support and left a message after being on hold for an hour and no one called me back. I have tweeted to both @Adobe InDesign and @Adobe Creative Cloud with No response. THIS IS NOT CUSTOMER SERVICE.

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